Bitforge Sdn Bhd

At Cloudspace (a Bitforge company), we aim to create cost effective solutions to enable everyone to embrace and fully benefit from the use of technology. We strive to provide our customers the best in class solutions for all their ICT needs. Cloudspace  aims not to just sell but to empower our customers to realize their full potential through the use of cloud technologies and services, which build, deploy and manage on our own.

Bitforge Sdn Bhd Bitforge Sdn Bhd ., S12-C-02, Wisma YNH, Kiara 163, No.8 Jalan Kiara, Mont Kiara 50480 Kuala Lumpur
15 Jul, 2019
Full time
Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until the issue is resolved Properly escalate unresolved issues to appropriate internal teams (e.g. software development) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide suitable solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain professional relationships with clients