Lava Protocols Sdn Bhd

Founded in 2007, Lava has a proven track record of implementing, extending and connecting cloud applications and platforms such as Salesforce.com & Google for a broad range of industries in Malaysia ranging from telecommunications, healthcare, oil and gas, aeronautical, education to government sector and more. Both a Cloud Alliance Reseller of Salesforce and an Authorized Reseller of Google for Work, we specialize in providing integrated consultancy solutions and services. We support corporations of any size by reducing their cost and helping them achieve a competitive edge using cloud computing technology and applications. From the initial consultation to the final product, we are committed to provide you with only the best services available. With a team of dedicated and experienced professionals, we believe that the platform and application solutions we provide are pivotal when it comes to managing and operating a business efficiently. What sets us apart from our competitors is the difference we make to our customers — we help them think differently and work smarter. We’re proud to say that our brand awareness has grown over the years thanks to our loyal customers and growing presence in the media as well as thought leadership content through our blog and video; Cloud Horizon.

Lava Protocols Sdn Bhd
11 Jan, 2021
Full time
Responsibilities:  Senior Business Analyst is a crucial role focused on Salesforce customer implementations. This role requires the analyst to deep dive into customer requirements, develop designs, and implement Salesforce solutions in tandem with best practices. Specific areas of focus will include: Design and optimize business and functional processes via technology & integration. Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers. Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations. Responsible for identifying customer process pain points and gaps and apply best practices. Can interpret technical and business strategy roadmaps and apply a detailed technical solution. Strong presenter to C Suite level audiences as well as technical teams. Adaptable to multiple implementation team types (User experience, Change...