SRG Asia Pacific Sdn Bhd

SRG Asia Pacific, is one of Malaysia’s leading Business Process Outsources (BPO), specializing in Customer Relationship Management (CRM) and Contact Centre Services. Our clients are market leaders in their respective industries which includes telecommunications, broadcasting, insurance, banks and advertising. We are committed to providing the best practice solutions to our clients and through our commitment to educating both our employees and the industry, we are rapidly becoming the employer of choice within the Malaysian BPO market.

SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
Your Duties & Responsibilities: To performed outbound calls to potential leads (High level Professional Individuals). To consult & advised the services offered. To convinced & to closed deals with customer.
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
Indoor Sales Rockstar Job Summary :                                                                                                 The Indoor Sales person will focus on customer acquisition. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers/clients with all services offered, and additional presentations as needed. Work with client to create solutions for their needs and consult through the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
BRIEF DETAILS ABOUT YOUR JOB SCOPE: To build relationship with clients and customers in the most professional way at ALL times Responsible to perform outbound calls daily basis and convert the outbound calls to qualified sales leads Responsible to meet individual sales target To work closely with the team managers and sales team and achieved monthly sales performance.
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
Your Duties & Responsibilities: To performed outbound calls to potential leads (High level Professional Individuals). To consult & advised the services offered. To convinced & to closed deals with customer.
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
DUTIES AND RESPONSIBILITIES: Serve as the first point of contact for customers seeking technical assistance over the phone or email Generating & escalating call center tickets customer/ end user. To record user information, verify and update in the ticketing system. Ticket assigning to engineers (local & international). Handle customer inquiries through telephone & -mail. Required to request & provide timely update to customer/ end user through email & phone. Identify & escalate priority case/ issues to right escalation point of contacts or delivery team. To own, monitor, update and close tickets with accurate parameters. To prepare SLA report (system generated) whenever required.
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
DUTIES AND RESPONSIBILITIES: Contacting individual/businesses by telephone to promote consumer products or services Delivering scripted sales pitch to the customers Explaining the products or services to customers over the phone Handling customers' enquiries To achieve daily and monthly sales target as set by the team leader
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
DUTIES AND RESPONSIBILITIES: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed • Building lasting relationships with clients, customers and other call center team members based on trust and reliability • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service • Making sales or recommendations for products or services that may better suit customers’ needs • Taking part in training and other learning opportunities to expand knowledge of company and position • Adhering to all company policies and procedures
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
DUTIES AND RESPONSIBILITIES: To perform outbound calls to potential prospects and to offer or promote the benefits of new products or services. Delivering scripted sales pitch to the customers To provide customer with the best solutions based on customer needs and requirements To persuade customers to agree by demonstrating how the products or services will be beneficial and meet their needs Record customer information accurately in the CRM system To meet sales quota and facilitate future sale
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
11 Jun, 2019
Full time
DUTIES AND RESPONSIBILITIES: Develop new business opportunities by way of cold calling. Introducing solar PV systems related incentives and Ausuntech Energy's products,solutions and services to the appropriate decisions makers within Ausuntech Energy's target market (Both residential & commercial). Enjoy being on the phone and talking to people to generate qualified leads. Follow up on leads and identify potential customers. Identify needs of the customer that will fit within our services. Work with the Sales Team to sceduled appointments and grow sales pipeline to meet company goals. Submit all customer's information into company's CRM in a timely manner. Great verbal communications skills. Basic computer skills on excel,word and WEB-based CRM systems, telephone auto dialler systems Positive Personality and attitude Driven individual to meet/exceed weekly performance goals. Participate company's regular meeting and training sessions. Work within set KPI's structure.
SRG Asia Pacific Sdn Bhd Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
10 Jun, 2019
Full time
DUTIES AND RESPONSIBILITIES: Contacting individual/businesses by telephone to promote consumer products or services Delivering scripted sales pitch to the customers Explaining the products or services to customers over the phone Handling customers' enquiries To achieve daily and monthly sales target as set by the team leader
SRG Asia Pacific Sdn Bhd Suite 1B-3A, Level 3A, Block 1B, Plaza Sentral 5, KL Sentral 50470, Kuala Lumpur
23 Jan, 2019
Intern
As a Telemarketer, You will be responsible to contact individual/businesses by telephone to promote health products or services as per scripted sales pitch to the customers. To explained the products or services to customers over the phone and handle customer& resolved customer enquiries. You will also require to achieve daily and monthly sales target given by the superior. Job Description : • Existing business solicitation via telephone to introduce the product • Identify appropriate buyer within targeted market • Work with leads provided by AF.
SRG Asia Pacific Sdn Bhd Suite 1B-3A, Level 3A, Block 1B, Plaza Sentral 5, KL Sentral 50470, Kuala Lumpur
23 Jan, 2019
Contract
JOB SCOPE: 1.To contact targeted customers to promote or upgrade products services. 2.To provide professional consultation to customer. 3.To handle any customer concerns and inquiries. 4.To achieve Daily & Monthly sales target given. WHY YOU NEED TO CHOOSE US? 1. 2 weeks paid training 2. Attractive basic + attendance allowance + commission 3. Leadership development through SRG’s CFE (Center For Excellence) 4. Rapid career development 5. Smart-casual work with fun people