Take the initiative to ensure that the customer issues are resolved correctly the first time and follow-up action plans are set if needed.
Provide positive customer service and handle difficult and sensitive issues through excellent oral and written communication skills.
Management of demanding customer situations and escalations - coordination and participation in conference calls, creation of solution documents and ensures satisfactory solutions are provided to customers with multiple issues.
Responding to business users promptly and professionally. Accurately documenting issues and resolutions.
Develop training materials and provide end-user training. Post-sales ERP product and support in key areas such as the Finance, Distribution, Manufacturing, Property Sales, Contract management, Fixed Assets and etc.
Ampang Jaya, Selangor, Malaysia
Industry: Retail/Merchandise Company Background: Our client is a subsidiary of a public listed company. They are a licensed distributor of a number of international leather goods brands in Southeast Asia.
Position Title: HR Manager Working Location: Seri Kembangan Remuneration: Up to RM8,000
Designing human resource functions and policies according to the organization needs from time to time.
Execution of the strategic functionally towards vision and goal. Lead the human resources and administration team in producing the effectiveness result.
Enhancing the quality of work and result from time to time.
Play as advisory role in the labour and industrial rules to the management and staff.
Ensure the ISO compliance for the HRA department.
Develop employee in enhancing their contribution towards organization.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
JOB DESCRIPTION Responsibilities:
Group Reporting, Accounting and Finance
Supervise, manage and control of Malaysia group of companies, including subsidiaries and related companies.
Communicate and report financial results, analysis and action plans to head quarter in Singapore.
Ensure timely and accurate preparation of company monthly, quarterly and yearly accounts, group accounts, cash flow and budget which includes the analysis of actual performance against budget.
Review of all departmental / subsidiary accounts to ensure compliance with accounting standards.
Responsible to establish group accounting policies, discretionary authority limits for internal controls and compliance
Providing financial services in areas of budgeting and tax matters.
Involve in risk assessment and management. Liaise with external Auditors / Company Secretaries / Tax Agents / Regulatory Authorities to ensure statutory tax & corporate matters are compliant with prevailing regulations.
Treasury Matters Management of cash flow, budget and forecasting to ensure smooth running of company operations.
Responsible to arrange for and secure financing facilities for projects financing and working capital purposes.
Tax Planning & Related Matters Submission to Inland Revenue Commission of yearly, half yearly and ninth month tax estimates including monthly GST submissions.
Responsible to complete tax planning for the whole group to minimize tax and interest restriction, utilization of unabsorbed capital allowances that result in tax saving.
Responsible for budgeting & tax planning for optimal tax savings and cashflow management. Internal Control System Matters Design account information flow to integrating IT base account systems Convert manual to computerized accounting system Design and implement store visit report for internal auditor to assess the individual store performance.
Provide technical training to improve staff accounting knowledge and perform audit checking.
Establish proper guidelines for petty cash fund control Financial Management of Project Contracts: Manage project financing and project cost control.
Implement and perform proper accounting approach for project revenue & costs recognition.
Track & Analyse the financial profitability/cashflow positions of project based contracts from start to completion and update/report to management & project team such positions weekly/monthly basis.
Review & Implement improvement and/or new policies and procedures, systems and controls to achieve optimum organisational effectiveness across departments.
Petaling Jaya, Selangor, Malaysia
JOB DESCRIPTION Responsibilities:
Take initiative and responsibility on daily operations of Finance functions under the supervision/ supported by Finance Manager
Ensure accurate and timely preparation of management and financial reports in compliance with approved accounting standard
Ensure accurate and timely submission of regulatory requirements including GST, Withholding tax and Income tax
Responsible for General Ledger, prepare and review daily journal entries and account reconciliations Monitor monthly lease scheduled and review lease payments Oversee the operations of accounts receivable and payables (supplier, claim, petty cash)
Manage the financing and treasury activities
Make recommendations to improve and/ or enhance existing procedures and practices Assist in project implementation
Conduct training to team members and operational personnel Dealing with Royal Customs and tax authority on queries and clarifications
Liaise with relevant parties to ensure compliance with statutory requirements
Conduct analytical reviews on the data gathered on the credibility of the customers and recommend credit limits with justifications to country management for final approval
Perform credit reviews on customers for the Group annually.
Conduct research to evaluate on the customers' credit worthiness and then update the information into company's system.
Ensuring audit findings points are always addressed and resolved.
Providing feedback to supervisor on potential process improvements
Port Klang, Selangor, Malaysia
JOB DESCRIPTION Company Background: International Telecommunication Company Location: Jalan Batu Tiga Lama, Klang Working Hour: Rotating Shift 24/7 Salary: Basic Salary + Language, Customer Service, KPI and Shift allowances
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Training will be provided.
Johor Bahru, Johor, Malaysia
Company Background: My client is a manufacturing company which produces plastic materials. Located at Pasir Gudang Tanjung Langsat Working Days: Mon- Fri (8am to 6pm), Alt Sat half day.
Perform quality control checks on finished goods to ensure company satisfactory performance, quality and consistency.
Daily review of all applicable quality alerts and notify the Management.
Participate in team problem solving and continuous improvement activities (i.e: CAPA, communication meetings, etc.)
Work with production, QC team and sales to seek for improvement on quality issues and productivity.
Handle incoming customer inquiries/concerns, and manage referred cases with most professionalism and ensure high quality customer service at all times
Deliver excellent services and make every encounter with company a delightful experience for every customer.
Adhere to work schedule as planned
Job Purpose Stock Management:
Ensure a balance of demand and supply of cars in the market.
Develop a forecasting tool for efficient stock management
Plan supply of launch cars for new models as well as manage life cycle ofaging models
Analyse and manage vehicle stock and steer future production accordingly
Order Management: Define launch and run out option packages for new/aging models.
Define showroom and stock cars in coordination with sales management and CEO.
Ensure error free order placement from factory.
Stock & Supply Management:
Develop and manage forecasting tool for stock management.
Analyze demand and supply regarding potential future under-/over supply situations and generate counter measures.
Monitor and manage the inventory for all sales outlets.
Evaluate the aging of the stock and prepare counter measures.
Develop sales and stock forecasts on periodic manner.
Develop demand projections in cooperation with Heads of Sales and CEO
Define and control of order specifications in ensuring error-free production of ordered cars
Submission of orders to the principal Sales Management
Supervise the sales development of dealerships and submit progress report.
Development of strategies to steer and improve sales of the respective branch with close discussion with the respective Heads of Sales
Coordinate benchmarking activities between dealer ships Marketing Intelligence.
Planning and Coordination:
Observe and report to management on competitive activities and maintain an updated file on each competitors activities pertaining to price adjustments, corporate news, new vehicle launch, equity arrangements, staff changes, etc. including their strengths and weaknesses.
Propose extensive marketing plans to promote Companys products which includes annual marketing initiatives, festival promotions, new models introduction plan, special financial plans and stock clearance strategies.
Operational Sales & Others:
Assist in other centralized sales operational activities together with the respective Heads of Sales i.e PDI arrangement, stock storage and audit exercise, duty requests, etc.
Assist National Sales Managers on business development/dealer network development plan for future branch explansion.
Other additional tasks as assigned by the immediate superior or the CEO
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Supervise service department staff.
Planning, organizing, and monitoring calibration assignments and ensuring work expectations for scope, schedule, cost and responsiveness.
Coordinate the training of technical staff
Monitor daily attendance
Provide necessary equipment and tooling Work flow/priority management
Employee Performance Evaluations
Increase through-put of service department
Consistently align procedures vs. actual processes.
Develop new test procedures, establish template calibration certificates, and implement the control of all documents as part of the QMS
Develop a master list of all calibration equipment necessary for standard calibration station.
Provide data feedback to engineering to improve robustness and cycle time of products.
Develop current state/future state for service department.
Constantly update and expand our electronic & RF calibration capabilities.
Able to handle audit compliance with ISO/IEC 17025:2005 & ISO 9001: 2008.
Keep abreast with market needs and continuous upgrade lab facilities to meet customer requirement.
To ensure all service manuals use for service and calibrations are properly kept.
To perform monthly in-service check and maintenance of laboratory equipment.
To handle customer enquiries and solving customers technical problems with excellent service to ensure customer satisfaction.
To give full cooperation and support to the service and sales team to ensure effective operational management and help to increase sales.
Perform daily duties with excellent customer service, cashiering, inventory management, and other administrative functions
Assisting in all aspects of outlet, especially display, merchandising and cleanliness
Play an integral part in contributing towards outlet sales achievement, sales growth and quality customer service
Perform any other ad-hoc task as and when required
Job Roles & Responsibilities: Lead and supervise the payroll team. Check and ensure that the monthly payroll is executed in an efficient, accurate and timely manner. Responsible to ensure that there is zero errors in payroll processing. In charge of monthly accruals and yearly salary budget. Monitor the monthly sundry and payroll account reconciliation and ensure reconciliation of the accounts are in order. Review payroll policy and processes from time to time. Liaison with the respective government statutory bodies for relevant issues of EPF, Socso and Income Tax matters. Ensure accurate, timely payments and compliance with all statutory requirements. Ensure the annual tax reporting is accurate and completed on a timely basis. Ensure General Ledger postings of payroll related entries are charged correctly. Ensure proper documentation and compliance for internal controls and audits. Attend and provide solutions to employee enquiries on payroll related issues. Assist in other ad-hoc duties as may be assigned from time to time. Job Requirements: A degree holder in Human Resources or any relevant field. At least 4 to 5 years' experience in leading a payroll team and knowledge in statutory requirement. Preferable with Banking experience. A good team player with the right attitude. Ability to work independently. Good communication skills, proactive and able to multi-task. Ability to work in a fast-paced and target-driven environment. Proficient in MS Excel, Words and Powerpoint. If you are interested in this position, you may apply online by clicking " Apply Now " button below.