ServiceRocket Sdn Bhd

ServiceRocket partners with fast growing software companies and helps to fill in the consumption gap that often exists. We define the consumption gap as everything that is required to take great software and maximize its value within an enterprise. It’s the difference between great software alone and a complete solution.

Product & Services

ServiceRocket bridges the consumption gap by partnering closely with fast-growing software companies, becoming product experts and ultimately delivering the highest quality support, training and implementation services possible on a global basis. We’re also a software company too. Learndot is a highly effective on-demand learning platform that powers the online universities at many of today’s hottest startups. We also build and support a wide range of plugins and connectors for our software partner’s products that are used by tens of thousands of companies around the world.

ServiceRocket Sdn Bhd Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
10 Nov, 2017
Full time
Are you the go-to person for technical support when nobody else knows what to do? Do you love solving the deepest, challenging tech problems? Do you have relationships with customers where they ask for you by name?  Working at ServiceRocket is more than a job. As a Senior Application Support Engineer, you will get involved in: troubleshooting complex support incidents, liaising with customers to review feedback on support incidents, influence product direction through customer feedback. You will work with Support Engineers across the globe to ensure escalations are handled in a timely and helpful manner.