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DNH BPO SDN BHD

  • Unit C-20-06, 20th Floor, KL Trillion, No.338 Jalan Tun Razak, 50400, Wilayah Persekutuan, Malaysia.

Our company established since October 2016, we have grew from a small team of 30 to a larger and more efficient team of 80.

We conducts BPO services in Customer Support (CS) Segment. Our services provide clients with CS Officers off-site support through Instant Messaging (IM) System to resolve customers’ issue & problem. Our office operates 24/7 including public holidays under shift basis. We maintain our competency through weekly report, monthly KPI appraisal and comprehensive training (monthly refresher training & overseas on-site product training).

We are expanding our IT team and constantly upgrading our knowledge to widen our business prospective to venture into IT support, we incorporate our existing system to be able to support client’s IT segment whom wish to outsource their IT department.

We are under-developing an IM System which is able to cater to all our clients, regardless which platform. We aim that our IM System is able to integrate with different platforms, where we are able to receive information from various platforms and our CS Officers will respond accordingly through our IM System and the output will shown exactly the same in specific platform spontaneously.

Vision 
To provide quality services in a platform consist of our esteemed customers from different parts of South East Asia.

Mission Statement 
To ensure customers’ resources are fully utilized through innovated business process to strive businesses.

Core values

  • We believe dream is a foundation to success
  • We create happiness for both internal & external stakeholder
  • We believe that innovative business process can boost customers’ business.
  • We grow through creativity, invention and innovation.
  • We integrate honesty, integrity and business ethics into all aspects of our business functioning.

Goals 
Regional expansion in the field of BPO services and develop a strong base of key customers.  Widen our scope of services to support larger variety of customers. • To build good reputation in the field of BPO services and become a key player in the industry.