SRG ASIA PACIFIC , Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG Asia Pacific has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
- Pionerred in Business Process Management with 18 Years of Experience in the industry
- Specialist in Customer Interaction Management (CIM)
- Backed by large conglomerate with shareholding in entertainment, telco, property and many other companies
- Transformation towards IR 4.0 with future proofed technology ie: Artificial Intelligence, Robotic Process Automation and Analytics
- Handling an average 600K customer interactions monthly
- Managing average 5K Emails monthly
- Multilingual capability
- Backed by Genesys state of the art PBX/AXD
- OMNI channels customer experience delivery
- ISO Certified 9001 : 2015
- Ministry of Finance (MOF) certified
- MSC Status Company
- Multiple Language capabilities.
- Multiple Industry awards winner in Customer Experience Excellence and Awarded as BEST MALAYSIA EMPLOYEE BRAND Award in 2019