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Mystery Shopping is a technique used to provide an objective view through the eyes of the customers. Mystery Shoppers are trained to anonymously evaluate customer service, operations processes, and integrity and information accuracy. Our Mystery Shopping program focuses on narrowing the information gap between the management and the front-liners, thus redefining customer service to cater to the needs of the customers. Our trained Mystery Shoppers deliver results based on the Mystery Shopping objectives. The evaluation results are then meticulously checked and validated by our experienced team.
Individual and comprehensive overall reports are also conveniently available to stakeholders online or offline for further analysis to determine the next course of action. These insightful findings may also be presented at any time that is convenient to you.
With our current network and being an active member of MSPA, we have access to a worldwide community that enables Mystery Shopping to be conducted cost effectively across the continents. Therefore, do contact us to find out what we can do to ensure your promises to the customers are delivered according to your expectations.
Our Mystery Shopping programs cover the following industries: Petrol Station, Banking and Finance, Retail, Restaurant and Leisure, and Hotel and Resort.