Servcie Technician

  • Hydroscience Engineering Sdn Bhd
  • Ulu Kelang, Ampang, Selangor, Malaysia
  • 26 Nov, 2018
Full time Engineering

Job Description

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Job Requirements

  • Diploma , able to speak and write Bahasa Malaysia and English
  • Preferably work in water treatment industry or field service experience. Fresh graduate in electrical or mechanical field from Politechni / Technical School also encourage
  • Ability to work flexible shifts and to adapt to changing work schedules

Skill Level

Fresh/Entry Level

Salary Range

RM1000 - RM2000