Lead and motivate a team of therapists to always provide excellent customer service with professionalism.
Assign and supervise all areas of operations to ensure the smooth running of the centre.
Conduct client consultation, effectively inform and educate client on course of treatment and post treatment care. Monitors feedback and follow up on guest requests and comments.
Closing sales and selling treatment packages that are appropriate based on client’s needs.
Ensure compliance with standards and regulations, including company polices and standard of procedures.
Performing administrative duties, maintain complete and accurate client records, to provide professional post-treatment follow up, address any client complaints or objections in a professional manner and to promote new packages or promotions to clients to ensure desired results.
Provide weekly/monthly operation reports.
Any other ad-hoc centre responsibilities as and when required.
Candidate must possess at least a Diploma in any field.
At least 5-7 year(s) of working experience in sales, marketing and customer service. Preferred industry experience: Health and medical care, Nursing Centre, Beauty Care, Skin Care, Spa, Fitness, Retail, Grooming or Hospitality.
Fluency in written and spoken English, Mandarin and Bahasa Malaysia
Has the passion to drive the “Pain Management and Wellness” business and operation activities.
Good leadership, communication and interpersonal skills. Able to work independently.
Pleasant, positive, compassionate and caring
You will be required to work on a flexible schedule/shift - from Monday to Sunday, with 1 day off (Weekday and non-public holiday) in a week.
You must be willing to work in Georgetown, Penang (218 Macalister) or in Petaling Jaya
RM2000 - RM4000
About IRCare Sdn Bhd
We are about alternatives – natural and safe alternative for effective relief from pain caused by muscle strain, stress, ageing and other causes. Through our innovative, drug-free & non-invasive pain relief therapy, our mission is to empower our users to re-claim their active and pain-free lifestyles naturally and safely. We believe our solutions are uniquely positioned to enhance the well-being of our users. Our highly talented and dedicated team of research & development engineers continue to push the boundaries of what can be achieved with our innovations. By combining advanced sustainable technology from the West with traditional Eastern pain relief techniques, we aim to provide the best of both worlds through our Hi-Bliss therapy.