Branch Supervisor (Healthcare/Wellness)

  • IRCare Sdn Bhd
  • Georgetown, Penang, Malaysia
  • 25 Mar, 2019
Full time Health Care

Job Description

  • Lead and motivate a team of therapists to always provide excellent customer service with professionalism.
  • Assign and supervise all areas of operations to ensure the smooth running of the centre.
  • Conduct client consultation, effectively inform and educate client on course of treatment and post treatment care. Monitors feedback and follow up on guest requests and comments.
  • Closing sales and selling treatment packages that are appropriate based on client’s needs.
  • Ensure compliance with standards and regulations, including company polices and standard of procedures.
  • Performing administrative duties, maintain complete and accurate client records, to provide professional post-treatment follow up, address any client complaints or objections in a professional manner and to promote new packages or promotions to clients to ensure desired results.
  • Provide weekly/monthly operation reports.
  • Any other ad-hoc centre responsibilities as and when required.

Job Requirements

  • Candidate must possess at least a Diploma in any field.
  • At least 5-7 year(s) of working experience in sales, marketing and customer service. Preferred industry experience: Health and medical care, Nursing Centre, Beauty Care, Skin Care, Spa, Fitness, Retail, Grooming or Hospitality.
  • Fluency in written and spoken English, Mandarin and Bahasa Malaysia
  • Has the passion to drive the “Pain Management and Wellness” business and operation activities.
  • Good leadership, communication and interpersonal skills. Able to work independently.
  • Pleasant, positive, compassionate and caring
  • You will be required to work on a flexible schedule/shift - from Monday to Sunday, with 1 day off (Weekday and non-public holiday) in a week.
  • You must be willing to work in Georgetown, Penang (218 Macalister) or in Petaling Jaya

Skill Level


Salary Range

RM2000 - RM4000