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To attend/answer inbound calls from customers, identify their problem and assist them to solve the problems by providing the right solution
Provide customer support and assistance
Ensure all incoming calls are answered within the service level set by the Company.
To work as a team to reduce the call abandoned rate.
To attend to any other assignments assigned by the superior
Strong time management and decision making skills
Adaptability and accountability.
At least SPM/Diploma /Degree in any field
Fresh Grads are welcome to apply
Possess excellent communication skills both in English and Malay
Ability to speak in Mandarin is an added advantage
Good common sense and interpersonal skills
Good Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Experience in customer service roles is desirable. Past working experience in contact / call center preferred.
Working Hours: Rotating Shift, 5 woking days, 2 off days (Not Fixed)
Salary + Allowance + OT
Basic Salary: RM 2200 to RM 2500
Night Allowance: RM400
Performance Allowance: RM500 (quaterly)
Attendance Allowance: RM750 (quaterly)
Mandarin Speaking Allowance: RM500 (monthly)