SERVICE DESK SUPPORT

  • SRG Asia Pacific Sdn Bhd
  • Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 11 Jun, 2019
Full time Information Technology

Job Description

DUTIES AND RESPONSIBILITIES:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Generating & escalating call center tickets customer/ end user.
  • To record user information, verify and update in the ticketing system.
  • Ticket assigning to engineers (local & international).
  • Handle customer inquiries through telephone & -mail.
  • Required to request & provide timely update to customer/ end user through email & phone.
  • Identify & escalate priority case/ issues to right escalation point of contacts or delivery team.
  • To own, monitor, update and close tickets with accurate parameters.
  • To prepare SLA report (system generated) whenever required.

Job Requirements

TO BE SUCCESSFUL FOR THIS ROLE:

  • Minimum SPM with CREDIT in English & Bahasa, Pass in Math’s or Diploma/Degree in any field
  • A Malaysian below 45 years of age
  • Well versed in English communications
  • Minimum 1-2 years of customer service experience, preferably in related field
  • Proficient computer skills
  • Proper judgement, stress tolerance & adaptability
  • Have professional attitude on handling customer.
  • Must be willing to work on a rotational shift basis (24 Hours Shift)

Additional Information

IN RETURN, YOU WILL BE REWARDED WITH:

  • Basic salary up to RM2400
  • Shift Allowance up to RM300
  • EPF/SOSCO
  • Annual Leaves Entitlement
  • Medical & Hospitalization Coverage

Skill Level

Non-Executive

Salary Range

RM2000 - RM4000