NIGHT SHIFT -CUSTOMER SERVICE PROFESSIONAL

  • SRG Asia Pacific Sdn Bhd
  • Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 11 Jun, 2019
Full time Customer Service

Job Description

DUTIES AND RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed
• Building lasting relationships with clients, customers and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that may better suit customers’ needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Job Requirements

TO BE SUCCESSFUL FOR THIS ROLE:

• Minimum SPM with CREDIT in English & Bahasa, Pass in Math’s or Diploma/Degree in any field
• A Malaysian below 45 years of age
• Good command of spoken English and Bahasa Malaysia
• Minimum 2 years of customer service experience, preferably in related field
• Proficient computer skills
• Experience with CRM preferred
• Excellent phone etiquette and articulation
• Adaptability and accountability
• Must be willing to work on a rotational shift basis (Any 9 Hours from 1PM to 2AM)

Additional Information

TO HELP YOU TO PERFORM FOR THIS ROLE; WE WILL PROVIDE:

• Soft Skills, Product and Comprehensive training for newly joined CSP
• On the job training during the employment
• Weekly one to one coaching and monitoring

IN RETURN, YOU WILL BE REWARDED WITH:

• Basic salary up to RM1.8K
• Employee Rate Plan of RM200 (Mobile)
• Shift and KPI’s Allowance up to RM400
• EPF/SOSCO
• Annual Leaves Entitlement
• Medical & Hospitalization Coverage

Results Driven, Perseverance, Go-Getter, Good Time Management, Mature, Good People Management and Professional. If you have what it takes, APPLY NOW!

Skill Level

Fresh/Entry Level

Salary Range

RM1000 - RM2000