Customer Service Executive

  • Intelek Talent Solutions Sdn Bhd
  • Shah Alam, Selangor, Malaysia
  • 13 Jun, 2019
Full time Customer Service

Job Description

  • Handle all customer interactions (e.g. calls or live chat or Social Media or E-mail) on a timely basis and initiate best possible solutions, and ensure individual/team KPIs are met/achieved consistently
  • Deliver excellent services and make every encounter with the company a delightful experience for every customer
  • Educate customers about the company’s products and services and inform them of various self-help channels
  • Ensure that all actions are taken to handle a customer’s enquiry/problem/complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions
  • Maintain confidentiality of the customer's data in-line with the company’s PDPA policies
  • Flexible in your role and be able to work cross-functionally i.e. as a back-up staff across all CS units, or any other location assigned by the management
  • To attend all required and necessary meetings and training sessions arranged by the department/company as and when required
  • To assume any other ad hoc duties assigned by the Management, whenever required

Job Requirements

  • Min SPM qualification with 1 -2 years working experience, especially in a call centre/BPO/Customer environment, will be advantageous
  • Fresh graduates are encouraged to apply
  • Excellent verbal and written skills in English and Bahasa Malaysia. Mandarin will be an added advantage
  • A fast learner on product knowledge and computer/telephony systems. Must be comfortable to toggle between systems while giving the customer the best service possible
  • High in energy and is absolute loves communicating and solving customers issues even the hardest ones
  • Strong team spirit and with the passion to solve the customers’ problems while delivering the best customer experience possible

Additional Information

  • Customer-obsessed
  • Has a good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
  • A problem solver – resourceful, positive and always motivated
  • Good telephone etiquette: polite, uses the proper salutation
  • Patient & able to work in a high-stress environment & desk-bound job
  • Willing to work different shifts, weekends & public holidays
  • Willing to work at odd hours if needed

Skill Level

Executive

Salary Range

RM1000 - RM2000