Operations Associate

  • Zen Rooms Services Sdn Bhd
  • 17 Jun, 2019
Full time Hospitality-Hotel

Job Description

Core Responsibilities

Check in and check out guests

To ensure the room is in the best condition before releasing to the guest

To assist guest with any request

To be a liaison with the PMO

To act as a housekeeper when the need arises

Job Description

To ensure all the amenities provided in the room is available and in good working condition.

To check the room before the guest checks in the ensure the room is in optimal condition.

To check the room after the guest checks out to ensure no items are damaged or missing.

To check arrival listing and liaise with guest on the check in and use our standard spill.

To assist guest with the check in and check out.

To report and damaged amenities, furniture and/or fittings.

To reply the internal invoice on a daily basis.

To liaise with housekeeping on the “make-up” rooms.

To keep track and maintain stock and amenities in store.

To assist housekeeping when the need arises.

To keep record and filing of all documentations.

To liaise with the PMO and owners of the unit for any matters.

To check room availability daily and report on any discrepancies.

Job Type: Full-time

Job Requirements

At least 1-2 years experience in Hotel Industry

Skill Level