Guest Service Executive

  • Subhome Management Sdn Bhd
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 02 Nov, 2020
Full time Hospitality-Hotel

Job Description

Always dreamed of growing your career in the Hospitality Industry? 

Key responsibilities include managing online Reservations, from check-in to check-out, performing administrative tasks, generating reports & updates and ensuring Guests have a great stay with us! 

Be part of our growing Team and send in your CV now to hr@subhome.my

Job Requirements

  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Additional Information

BENEFITS!:

  • EPF & SOCSO
  • Annual leave
  • Uniforms provided
  • Free usage of site facilities - Gym & Swimming pool
  • Great working environment

Skill Level

Executive

Salary Range

RM1000 - RM2000