Level 1 IT Helpdesk RM 2300++

  • EMCO Excecutives
  • Ara Damansara, Petaling Jaya, Selangor, Malaysia
  • 06 Sep, 2019
Full time Information Technology Telecommunications

Job Description

Responsibilities:

  • Responds to customer technical problems/issues related to hardware and networking via e-mail, chat, online, social media and phone
  • Assists customers by diagnosing problems and providing resolutions for technical service
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Documents problems in the support solution database for diagnostics and solutions implementation
  • * Focuses on delivering a positive customer experience according to company standards*

Job Types: Full-time, Contract, New-Grad

Salary: RM2,300.00 to RM3,800.00 /month

Job Requirements

- Must have diploma or degree in IT field

- Speaks GOOD English. Mandarin is added advantage.

- Able work in 24 hours rotational shift.

Skill Level

Fresh/Entry Level

Salary Range

RM2000 - RM4000