TELEMARKETING EXECUTIVE

  • Daythree Business Services Sdn Bhd
  • Nusajaya, Johor, Malaysia
  • 22 Aug, 2019
Full time Customer Service Entry Level Executive Sales

Job Description

  • Retrieve and revert to customer queries and take ownership of issues and concerns of customers
  • Maintain the balance between a customer’s requirements and business objectives and at the same time to efficiently demonstrate sales and marketing techniques
  • Articulate and demonstrate information related to the products and/or any other tasks assigned to you from time to time
  • Professionally handle high volume of inquiries from clients and customers.
  • Be accountable for meeting individual (KPIs) and team goals.
  • Deliver business strategies and improve customer services and guide them for execution of self-service options.
  • Continuously identify work process improvements and communicate with Team Leaders and/or Managers.
  • Demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

Job Requirements

• Individuals that have an excellent command of spoken and written English.
• Experience in customer service role is desirable.
• Past working experience in contact/call center preferred, but not a must.
• Candidate must possess a minimum of Diploma, in any field.
• Highly skilled in emails, social media and online applications.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Normal working hours (9am - 6pm)
• Willing to work in 1 Medini Hub, Nusajaya

Additional Information

  • Salary: Basic RM1,500.00 to RM1,800.00 + Attendance Allowance + Attractive Sales Commission
  • Benefits: EPF & SOCSO + Annual Leave + Medical Claim
  • Job Types: Full-time, Contract
  • Timing / Shifts: 5.5 Day Week

Skill Level

Fresh/Entry Level

Salary Range

RM2000 - RM4000