Client Service Representative

  • Schawk Imaging Sdn. Bhd.
  • Schawk!, Jalan Perindustrian Bukit Minyak, Kawasan Perindustrian Bukit Minyak, Bukit Mertajam, Penang, Malaysia
  • 02 Nov, 2020
Full time Customer Service

Job Description

  • Act as a single point of contact for the Design House, Print Production Manager and
    Artwork Planners.
  • Manage client accounts and maintain good rapport with clients.
  • Manage the quality of the product and ensure on-time delivery.
  • Handle the preparation of documented work orders.
  • Manage scheduling of work from client across functions.
  • Work with cross-functional groups in support of fulfilling customers' unique requests.
  • Continuously identify and implement improvements in process efficiency and
    effectiveness.
  • Responsible for project management.
  • Skilful in time management, problem solving and multitasking.

Job Requirements

  • Diploma/ Degree in any relevant field.
  • At least 1 year of working experience, preferably those with experiences either in a
    project management, client services, customer services, account management and
    sales.
  •  Applicants with working experience in pre-press, printing or packaging industry with
    excellent communication and interpersonal skills will have an advantage.
  • Applicants with knowledge of artwork preparation and/or colour management will have
    an advantage.
  • Applicants must be proficient in English language both spoken and written.
  • Basic knowledge in Microsoft Office.
  • Applicants may be required to work on noon shift (12pm to 9pm) or night shift (9pm to
    9am) to manage overseas clients.
  • Applicants should be Malaysian citizens or hold relevant residence status.

Skill Level

Non-Executive

Salary Range

RM2000 - RM4000