Front Office Assistant

  • ibis Styles Kuala Lumpur Fraser Business Park
  • Hotel ibis Styles Kuala Lumpur Fraser Business Park Kuala Lumpur Malaysia
  • 08 May, 2017
Full time Customer Service Hospitality-Hotel

Job Description

- Responsible in looking after the guests during their whole stay, handling guest requests, performing check-in and check-out procedure

- Understand guest' needs and preferences and provide the necessary assistance to ensure the highest level of guest satisfaction

- Any other duties and responsibilities as and when directed by the management as deemed necessary, relevant and related in the course of work

- To make and confirm reservations

- Work closely with Housekeeping and Maintenance Department to ensure that the rooms' statuses are updated and ready for sales

- Answer inquiries pertaining hotel services, registration of guests and shopping, dining entertainment and travel directions

- Arrange tours, taxis or restaurant reservation for guest

- Record guest comments or complaints, referring guests to Duty Managers when necessary

Job Requirements

- Malaysian citizen

- Preferably with 2 years working experience in a similar position in the hotel industry

- Fluent in both oral and written English and Bahasa Melayu

- Knowledge of OPERA would be an added advantage

- Service-minded and guest-oriented

- Confident, mature, courteous, well-groomed, approachable, attentive and proactive

- Able to perform shift duties

Skill Level

Fresh/Entry Level