ERP Support Consultant @ Puchong

  • Ask Resources
  • Selangor, Malaysia
  • 27 Apr, 2017
Full time Consultant

Job Description

Responsibilities:

  • Take the initiative to ensure that the customer issues are resolved correctly the first time and follow-up action plans are set if needed.
  • Provide positive customer service and handle difficult and sensitive issues through excellent oral and written communication skills.
  • Management of demanding customer situations and escalations - coordination and participation in conference calls, creation of solution documents and ensures satisfactory solutions are provided to customers with multiple issues.
  • Responding to business users promptly and professionally. Accurately documenting issues and resolutions.
  • Develop training materials and provide end-user training. Post-sales ERP product and support in key areas such as the Finance, Distribution, Manufacturing, Property Sales, Contract management, Fixed Assets and etc. 

Job Requirements

Requirement:

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.Knowledge of integration of financial processes with other modules within an ERP/business solutions suite.
  • Experience in the understanding, troubleshooting and potential customization of various reports.
  • Sound knowledge of month end, quarter end, year end processing and finalization process.
  •  Fresh graduates are welcomed to apply.
  • Applicants must be willing to work in Puchong.
  • Preferably Junior Executives specializing in IT/Computer - Software or equivalent. 2 Full-Time position(s) available.

Skill Level

Executive

Salary Range

RM2000 - RM4000