Take the initiative to ensure that the customer issues are resolved correctly the first time and follow-up action plans are set if needed.
Provide positive customer service and handle difficult and sensitive issues through excellent oral and written communication skills.
Management of demanding customer situations and escalations - coordination and participation in conference calls, creation of solution documents and ensures satisfactory solutions are provided to customers with multiple issues.
Responding to business users promptly and professionally. Accurately documenting issues and resolutions.
Develop training materials and provide end-user training. Post-sales ERP product and support in key areas such as the Finance, Distribution, Manufacturing, Property Sales, Contract management, Fixed Assets and etc.
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.Knowledge of integration of financial processes with other modules within an ERP/business solutions suite.
Experience in the understanding, troubleshooting and potential customization of various reports.
Sound knowledge of month end, quarter end, year end processing and finalization process.
Fresh graduates are welcomed to apply.
Applicants must be willing to work in Puchong.
Preferably Junior Executives specializing in IT/Computer - Software or equivalent. 2 Full-Time position(s) available.
RM2000 - RM4000
About Ask Resources
No matter if it is an ad-hoc basis, project-based or long term engagement, ASK is committed to provide you with the best recruitment solution to fulfill your business need. Each job provided to us is of equal importance, and we will ensure that they are executed within a time frame in a professional manner by our experienced consultants. The following are our list of services.