MIS Manager (Call Center Environment)

  • Ask Resources
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 16 May, 2017
Full time Customer Service Management

Job Description

  • Create and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments
  • To extract, create, and maintain strategic scorecards from database mining Develop reports targeting efficiency and effectiveness of process/ capacity planning Analayze review and recommend improvement in scheduling base on analysis
  • Develop management information needs base on a migration role model
  • To assist in the dissemination of data from a variety of sources (internally and externally) to relevant staff in an appropriate format Conduct regular meetings with colleagues on policy changes, resolve work-related issues and brainstorm suggestions for process improvement

Job Requirements

Requirement:

  • At least a recognized Degree 3 to 5 years experience managing information systems, preferably in a customer center environment
  • Ability to multi-task with strong detail orientation Strong organizational, administrative, and time management skills
  • Ability to prioritize multiple assignments and meet all deadlines with minimal supervision
  • Strong analytical and reasoning skills Possess strong interpersonal skills and able to work independently and as a team Familiar with banking and/or credit cards process and products
  • Good communication skills and comprehension skills 

Additional Information

Interested candidate may click " Apply Now " or kindly drop your resume to askrecruit@askresources.com.my

Skill Level

Senior Executive

Salary Range

RM4000 - RM8000