Retail Advisor

  • Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd
  • Klang Valley, Malaysia
  • 07 Aug, 2020
Contract Customer Service Retail Sales Telecommunications

Job Description

Position: Retail Advisor
Industry: Telecommunication
Employment type: 1 year renewable contract
Job location: SS2 Petaling Jaya, Alamanda, Glenmerrie
Basic Salary: RM 1,800 - RM 2,000

Job Description

  • Meet all KPI set and deliver end-to-end customer experience; deliver excellent experience and FCR (first contact resolution) to customers
  • Proactive in approaching customers, ask questions to identify customer needs, sell / cross sell / upsell the relevant product and solution, introduce digital apps according to customer needs
  • Handles all enquiries, customer complaints, disputes etc accurately and efficiently, in a professional and friendly manner, aligned with Digi processes and guidelines
  • Follow up with customers where necessary and close the loop timely
  • Be customer focused and go extra mile for customers
  • Comply to stores SOPP and Way of Work
  • Responsible for all customer information, monetary transactions and company assets (devices, accessories, SIM card, cash floats, daily collections, tablets, MyKad reader etc) to be properly handled and accounted
  • Ensure proper reconciliation of sales and cash at end of day daily, so that there is no lost, fraud or abuse
  • Behave with integrity and to report on any misconduct
  • Be a part in making sure store is at tip top condition, neat and tidy, displays are in good condition and to highlight to Store Head if there is anything not working well
  • Participate in trainings and activities provided

Job Requirements

Job Requirements

  • Digital savvy (good with apps)
  • Good communication skills
  • Pleasant personality & smiling face
  • High energy and drive
  • Results and customer oriented
  • Well groomed – neat and tidy, professional and pleasant disposition
  • Work independently with minimum supervision
  • Must be willing to be located at any stores assigned
  • Able to work during weekends and public holidays

Additional Information

sa/mamk/ops/06082020

Job type: contract

Basic salary: RM 1,800 - RM 2,000

Skill Level

Non-Executive

Salary Range

RM1000 - RM2000