Customer Service cum Collection Officer (Mandarin Speaker) - Cyberjaya

  • Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd
  • Cyberjaya, Selangor, Malaysia
  • 05 Oct, 2020
Full time Customer Service

Job Description

Job Description: 

    • Provide an efficient customer service over the phone by reaching out to the policyholders and agents to keep them informed on their premium status. 
    • Ensure the team successfully completes the task assigned and assist in generating maximum revenue via premium collection. 
    • Perform servicing calls to reach out to customers to inform on pending premiums and encourage payment for continued coverage. 
    • Manage customers' expectations and follow up diligently. 
    • Other related tasks as and when is needed. 

Job Requirements

Requirements:

  • Diploma and above.
  • Diploma holder: Min 1 year experience in customer service.
  • Fresh Degree graduates are encouraged to apply.
  • Good communication skills in English and BM.
  • Proficiency in Mandarin language is a MUST.
  • Scored an A/ B for English and Maths in SPM.

Additional Information

Basic Salary: RM2000

Mandarin Language Allowance: RM3000

Working Days: Monday till Friday

Working Hours: 8.30am till 5.30pm

Tenure: 6 months contract - To be renewed based on performance

Skill Level

Executive

Salary Range

RM2000 - RM4000