Call Centre Representative

  • Wolero (Malaysia) Sdn Bhd
  • Seksyen 14 Shah Alam Selangor Malaysia
  • 02 Jun, 2017
Full time Customer Service

Job Description

  1. Manage large amounts of inbound and outbound calls in a timely manner.
  2. Follow communication “scripts” when handling different topics.
  3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  4. Keep records of all conversations in our call center database in a comprehensible way
  5. Meet personal/team qualitative and quantitative target

Job Requirements

  1. Work in shift, weekend and public holiday
  2. Able to speak fluently in English.
  3. Previous experience in customer services, support and/or retails role.
  4. Strong phone and verbal communication skills along with active listening
  5. Customer focus and adaptability to different personality types
  6. Ability to multi-task, set priorities and manage time effectively

Skill Level

Executive

Salary Range

RM2000 - RM4000