Customer Careline Executive

  • Senheng Electric (KL) Sdn Bhd
  • 44B, Jalan Pandan 3/2, Pandan Jaya, 55100 Kuala Lumpur, Malaysia
  • 14 Jul, 2021
Full time Customer Service Education Entry Level Executive Hospitality-Hotel

Job Description

Responsibility

  • Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
  • Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
  • Coordinate with internal departments and showrooms to resolves customer enquiries.
  • Ensure all the customer interactions are updated on a daily basis into internal database tracking system.
  • Extend recommendation for improvement in service process and service operation to achieve service excellence.

Job Requirements

Requirements

  • Diploma / Bachelor Degree in Business Administration or related field.
  • Intermediate knowledge with Microsoft Office.
  • Possess good communication skills.
  • Multilingual candidate will be first in line of consideration.

Additional Information

Perks & Benefits

  • Nearby public transport (10mins walk from Pandan Jaya LRT Station)
  • Structured training & On-the-job training
  • Regular team activities
  • Medical insurance
  • Annual leave
  • Two (2) hours lunch on every Friday

Skill Level

Executive

Salary Range

RM2000 - RM4000