DZ CARD (M) SDN BHD
5, Jalan Empat, Chan Sow Lin, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Ø Install, configure, maintain, support, and secure the organization’s local area network, including hardware resources and software applications,
Ø To ensure that the network is reliable and that the organization’s IT resources are used efficiently.
Ø Implements data connectivity for local area network (LAN) and wide area network (WAN) systems
Ø Assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.
Ø Monitor network performance; identify, troubleshoot, investigate, and resolve technical problems in order to maintain a reliable network service and recommend improvements and minimize future disruptions.
Ø Establishes and maintains user e-mail accounts and monitors usage to ensure security of data and access privileges.
Ø Manages anti-spam and anti-virus servers; researches and troubleshoots e-mail...
Transact2 Sdn Bhd
Kelana Square, Jalan SS 7/26, SS7, Petaling Jaya, Selangor, Malaysia
Take responsibility in assisting customers through effective troubleshooting.
Identify and manage the cause of both hardware and software faults and solve the issue.
Hardware (PC & Server) commissioning, software installation and configuration.
Handle and provide solution via phone call, email or onsite.
Work closely with the technical team in order to monitor and tracks issues resulting in speedy resolution.
Take lead in advising and handling customers support issues as well as upkeeping support documentation,
In charge of providing input on recurring customer problems and shares the information with other team members as part of knowledge transfer.