Matrix Invent MSC Sdn Bhd
3a-12a, Jalan PJU 8/3, Damansara Perdana, Petaling Jaya, Selangor, Malaysia
➢ Great opportunity to learn and grow as IT professional
➢ Working closely with Sales to ensure successful closure of the sales process
➢ Liaising with product principal to gain customers related in-depth knowledge, and let them in on user behaviour and/or any potential changes clients would like
➢ Delivering presentations and demonstrations to prospective and current clients
➢ Provide technical support to existing contracted customer based on the SLA
➢ Documentation such as SOW and proposal
➢ Encouraging clients to purchase additional services, upgrades etc
➢ Conducting research into the industry – including competitor research
➢ Potentially considering new markets or clients to contact, based on your knowledge of both the products/services and their users
SKILLS AND KNOWLEDGE:
• Microsoft Office
• Windows Server OS
• Linux OS
• Scripting and basic programming for any programming language (Java, C++, VB.Net, Phyton)
• Knowledge of SQL and Non SQL...
Transact2 Sdn Bhd
Kelana Square, Jalan SS 7/26, SS7, Petaling Jaya, Selangor, Malaysia
Take responsibility in assisting customers through effective troubleshooting.
Identify and manage the cause of both hardware and software faults and solve the issue.
Hardware (PC & Server) commissioning, software installation and configuration.
Handle and provide solution via phone call, email or onsite.
Work closely with the technical team in order to monitor and tracks issues resulting in speedy resolution.
Take lead in advising and handling customers support issues as well as upkeeping support documentation,
In charge of providing input on recurring customer problems and shares the information with other team members as part of knowledge transfer.