a) Greet & respond to the needs of hotel guests
b) Direct guests to the appropriate locations
c) Respond to all guest requests as well as follow through to assure satisfactory outcome compliance and assist guests by making knowledgeable recommendations and, as requested, such as sightseeing tour information, automobile rental
d) Communicate with Housekeeping team to make sure current information on status of rooms
e) Provide friendly as well as courteous telephone manners to guest
f) Read all information like correspondence, special billing memoranda instructions in order to be prepared for guests needs in advance
g) Process registration information & Process payments departures
h) Post charges accurately to guest accounts into the register system
i) Adjust errors; correcting discrepancies on guest accounts
j) Enter data to keep guest information current
k) Retrieve data to respond to internal needs or guest history
l) File all records properly; keeping current
m) Work with all hotel departments to maintain maximum rapport as well as open communication channels to anticipate plus satisfy guest needs demands
n) Act to solve guest problems, coordinating necessary efforts through the appropriate departments as well as to consistently follow-up with guests to make sure proper actions responses have been received
o) Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and also historical information on the surrounding area to answer any questions guests may have to the best of one ability
p) Maintain cleanliness organization in all work areas
q) Uphold appropriate departmental standards of quality/timing
r) Ensure compliance with all related policies procedures
s) Report all equipment problems as well as maintenance issues, known safety hazards, or unsafe practices procedures to supervisor immediately