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Feb 24, 2026
Full time
Customer Service Executive
RM2,300 - RM3,500 monthly
ENVO BPO Services Sdn Bhd BLOCK D-2-36, 8 AVENUE BUSINESS CENTRE, JALAN SUNGAI JERNEH 8/1, 46050 PETALING JAYA, SELANGOR
Job Description Respond to customer inquiries within the agreed response time Resolve customer inquiries through our support channels Provide relevant service recovery, support, and recommendations to customers Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution Accurately record and escalate customers' feedback and bugs to relevant departments Perform room reservations (complimentary) at various hotel properties Perform booking cancellation Perform booking amendment (check-in, check out date/room type /hotel) Conduct campaign registration ( event / draw/ tournament)
Feb 24, 2026
Full time
Senior Customer Service Executive (Mandarin/Cantonese Speaker)
RM3,500 - RM4,500 monthly
ENVO BPO Services Sdn Bhd ENVO BPO Services Sdn Bhd, Level 2, Block D-2-36, Jalan Sungai Jernih 8/1, Seksyen 8, 46050 Petaling Jaya, Selangor
Team & Operations Management Lead and manage the daily operations of the assigned campaign. Ensure all KPIs set by Management are consistently met or exceeded. Assign tasks, set deadlines, and monitor progress. Plan and organize shift schedules for team members. Maintain adequate daily headcount and notify superiors if staffing is below required levels. Performance & Quality Control Monitor and review agent performance, including call evaluations. Motivate and coach agents to achieve targets, identifying training needs for underperformers. Recognize and reward high performance. Handle complaints, issues, and escalations promptly and professionally. Administrative & Communication Duties Communicate updates on products, services, procedures, and guidelines to the team. Report system issues (telephony/CRM systems) within 20 minutes to superiors and campaign representatives. Conduct interviews for agent...
Feb 24, 2026
Full time
Telemarketing Executive
RM2,000 - RM2,400 monthly
ENVO BPO Services Sdn Bhd Kuala Lumpur (Near Masjid Jamek LRT Station)
Responsibilities: Make outbound calls to prospective customers to sell the company’s products and services. Qualify leads by gauging customer interest and assessing the suitability of products for their needs. Effectively present product benefits, focusing on how they meet customer requirements to encourage sales. Handle objections confidently, addressing customer concerns to increase interest and likelihood of a sale. Build positive customer relationships through engaging interactions, fostering trust and brand loyalty. Record call details and outcomes accurately in the designated system, including follow-up actions and feedback. Follow up on leads to maintain customer engagement and maximize conversion rates. Meet established call and sales targets, contributing to team and company goals. Stay updated on product features, promotions, and industry trends to ensure accurate and persuasive sales pitches.