3 customer service jobs found in Kuala Lumpur

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Dec 04, 2025
Full time
Executive, Digital Product
Brickfields Asia College Sdn Bhd VSQ2 Pj, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
Key Responsibilities 1. Helpline Operations & Support Manage the daily queue of incoming  Helpline tickets and digital enquiries , ensuring timely and accurate resolution according to service level agreements (SLAs). Act as the Tier 2 support, handling escalated customer support issues that require deeper knowledge of the digital platforms or problem-solving. Monitor service dashboards and generate basic reports on ticket volume, resolution time and common customer issues to identify trends. 2. Chatbot Platform & Agent Onboarding Maintain a high-level understanding of the AI Chatbot platform's architecture, dialogue flows, and knowledge base. Develop and maintain up-to-date training materials and operational guides for the chatbot platform. Conduct hands-on onboarding and training sessions for new Helpline agents, ensuring they are proficient in using the chatbot interface and escalation procedures. Serve as the internal...
Dec 12, 2025
Contract
Executive / Senior Executive, International Student Office (ISO)
Brickfields Asia College Sdn Bhd VSQ2 Pj, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
To support and oversee all processes related to international student affairs, including visa management, compliance, student support, and engagement, ensuring adherence to government regulations and institutional policies. This role acts as a key liaison between international students and immigration authorities, academic departments, and support services at the group level. Job Description 1. Student Pass Processing & Compliance Manage the application, renewal, and cancellation processes of Student Pass via EMGS and Immigration Department systems. Ensure timely submission of required documentation for student visa endorsements, extensions, special passes, and transfers. Liaise with EMGS and Immigration for updates, follow-ups, and issue resolution. Track and monitor visa expiry dates, passport submissions, and student pass approvals. 2. Documentation & Records Management Maintain accurate and up-to-date records of all international students...
Dec 09, 2025
Full time
Management Trainee
RM2,500 - RM4,000 monthly
Popomama Sdn Bhd PopoMama (Malaysia), Jalan 21/12, Sea Park, Petaling Jaya, Selangor, Malaysia
Management Trainee Are you a recent graduate with a desire to grow your career in a dynamic, mission-driven company? PopoMama is looking for enthusiastic and ambitious individuals to join us as Management Trainee.   What You’ll Experience Gain multi-faceted exposure to various aspects of our business, including Sales, Marketing, Management, Business Operations, and more. This rotational program is designed to provide you with a well-rounded experience and the skills needed to excel in a leadership role within PopoMama. ·       Sales: Learn how to drive sales growth, build strong customer relationships, and understand market dynamics ·       Marketing: Get hands-on experience in crafting and executing marketing campaigns across multiple channels, from digital to in-store, that resonate with our target audience ·       Management: Work closely with our leadership team to understand...