3 customer service jobs found in Petaling Jaya

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Dec 04, 2025
Full time
Executive, Digital Product
Brickfields Asia College Sdn Bhd VSQ2 Pj, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
Key Responsibilities 1. Helpline Operations & Support Manage the daily queue of incoming  Helpline tickets and digital enquiries , ensuring timely and accurate resolution according to service level agreements (SLAs). Act as the Tier 2 support, handling escalated customer support issues that require deeper knowledge of the digital platforms or problem-solving. Monitor service dashboards and generate basic reports on ticket volume, resolution time and common customer issues to identify trends. 2. Chatbot Platform & Agent Onboarding Maintain a high-level understanding of the AI Chatbot platform's architecture, dialogue flows, and knowledge base. Develop and maintain up-to-date training materials and operational guides for the chatbot platform. Conduct hands-on onboarding and training sessions for new Helpline agents, ensuring they are proficient in using the chatbot interface and escalation procedures. Serve as the internal...
Dec 16, 2025
Contract
Registry,Manager
Brickfields Asia College Sdn Bhd VSQ2 Pj, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
The Registry Manager is responsible for overseeing all student and academic records management, ensuring compliance with institutional policies, government regulations, and accreditation requirements. This role manages the student lifecycle from admission to graduation, provides leadership to the registry team, and supports the delivery of excellent academic administration services. 1. Academic Records & Data Management Oversee accurate and up-to-date student records, including admissions, enrolment, attendance, assessment, progression, graduation, and withdrawals. Oversee data integrity and compliance with legal requirements (e.g., GDPMOE/MQA) and accreditation standards. Oversee the management of the CampusOne and ensure timely updates. 2. Student Lifecycle Administration Oversee student registration, enrolment verification, and issuance of academic transcripts, certificates, and letters. Manage processes for student pass/visa...
Dec 12, 2025
Contract
Executive / Senior Executive, International Student Office (ISO)
Brickfields Asia College Sdn Bhd VSQ2 Pj, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
To support and oversee all processes related to international student affairs, including visa management, compliance, student support, and engagement, ensuring adherence to government regulations and institutional policies. This role acts as a key liaison between international students and immigration authorities, academic departments, and support services at the group level. Job Description 1. Student Pass Processing & Compliance Manage the application, renewal, and cancellation processes of Student Pass via EMGS and Immigration Department systems. Ensure timely submission of required documentation for student visa endorsements, extensions, special passes, and transfers. Liaise with EMGS and Immigration for updates, follow-ups, and issue resolution. Track and monitor visa expiry dates, passport submissions, and student pass approvals. 2. Documentation & Records Management Maintain accurate and up-to-date records of all international students...