RM3,500 - RM4,500 monthly
ENVO BPO Services Sdn Bhd
ENVO BPO Services Sdn Bhd, Level 2, Block D-2-36, Jalan Sungai Jernih 8/1, Seksyen 8, 46050 Petaling Jaya, Selangor
Team & Operations Management
Lead and manage the daily operations of the assigned campaign.
Ensure all KPIs set by Management are consistently met or exceeded.
Assign tasks, set deadlines, and monitor progress.
Plan and organize shift schedules for team members.
Maintain adequate daily headcount and notify superiors if staffing is below required levels.
Performance & Quality Control
Monitor and review agent performance, including call evaluations.
Motivate and coach agents to achieve targets, identifying training needs for underperformers.
Recognize and reward high performance.
Handle complaints, issues, and escalations promptly and professionally.
Administrative & Communication Duties
Communicate updates on products, services, procedures, and guidelines to the team.
Report system issues (telephony/CRM systems) within 20 minutes to superiors and campaign representatives.
Conduct interviews for agent positions when...