Redberry Contact Center Sdn Bhd
Hybrid
VACANCIES: 5 positions
INTAKE: FEB 2023.
BASIC SALARY: RM2300 - RM 2500
WORKING HOURS/DAYS: FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS,
WORKING SHIFT: 2 ROTATIONAL SHIFTS |9:00 AM - 6:00 PM|12:00 PM - 9:00 PM|
LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya. Shuttle van provided to & from the LRT station)
HYBRID WORK MODE: Morning Shift (Office Based) | Noon shift/Weekends/Public Holidays (WFH)
MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement
THIS IS NOT 100% WFH JOB.
JOBSCOPE
Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction...