RM2,300 - RM3,500 monthly
ENVO BPO Services Sdn Bhd
BLOCK D-2-36, 8 AVENUE BUSINESS CENTRE, JALAN SUNGAI JERNEH 8/1, 46050 PETALING JAYA, SELANGOR
Job Description
Respond to customer inquiries within the agreed response time
Resolve customer inquiries through our support channels
Provide relevant service recovery, support, and recommendations to customers
Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
Accurately record and escalate customers' feedback and bugs to relevant departments
Perform room reservations (complimentary) at various hotel properties
Perform booking cancellation
Perform booking amendment (check-in, check out date/room type /hotel)
Conduct campaign registration ( event / draw/ tournament)