222 Customer Service jobs

- Manage Customer Account - Take the extra mile to engage customers - Provide accurate, valid and complete information by using the right methods/tools

“Focus on customer experience, and the rest will follow.” Transforming Me Books visitors into loyal Me Books customers .  At “Me Books Nooks”, you help to create the energy and excitement around children’s books, providing solutions to parents and getting products into customers’ hands. “Community Driven” Organising events for children It entails thinking, planning and being the mastermind of value-added Me Books events. If you are constantly brimming with creative ideas and love being around kids, this is for you! Join us in sales, support and leadership at  Sunway Iskandar, Johor. At  Me Books Asia , we’re all about making a difference through stories.  Through stories, we inculcate lifelong values in children. Through stories, we raise readers and nurture storytellers. Through stories, we keep ideas and conversations about people and the world alive. Through stories, we open up the world, sparking a sense of wonder and curiosity in even the littlest of people.  We want every voice and every story to be heard. So when can we hear yours? A whole different kind of children’s physical bookstore - “ Me Books Nooks ”. Bringing a community of people together to influence one another, to learn, share, and experience their passions like education, music, storytelling, photography, videography, art and coding for children. 

Prepare documentation include bank documents.  Arrange collection for OBL with shipping company.  Handling documents for shipments.  Verify supplier invoice and issue payment voucher to make payment to supplier & invoice customer.  Work closely with internal operations to meet customer's requirements.  Ensure compliance with customer's Standard Operating Procedures.  Ensure the department complies with Company's and Customer's KPI.  Any other related functions to shipments co-ordination and ad-hoc duties.

OBJECTIVE: To provide functional support to HOD in the areas of sales. To assist it matters pertaining to sales administration, daily routine work, reporting and all related matters pertaining to inventory. RESPONSIBILITIES: Customer Inquiry: Answer & record customer inquiry. Assign inquiry to sales staff to follow up on pre-sales activities. Update inquiry's status from sales staff. Feedback to Marketing Exec. On the effectiveness of the advertisement insertion. Sales Transaction Order processing: Generate CRA (Customer Return Advise) Keep track & monitor loan / demo units. Follow up back order item. Purchasing & Inventory Monitor inventory level closely to keep sufficient stock for sales. Initiate recommendation for purchase when stock is low. Prepare Requisition To Order. Issue Purchase Order. Follow up and coordinate with supplier to expedite deliveries & delivery status. Monitor branch stock requisition. Reporting & Department Administration. Generate & verify sales commission / incentive / rental claim report. Prepare Reports – Flash Sales Report, Sales Commitment Report, S/E Productivity Report, Backorder Report, Demo Report and Quota Incentive Summary Report. Ensure the company’s policy & procedures are follow by department staff. Prepare all kind of ad-hoc report for HOD analysis. Any other duty that may be given from time to time

Job Description To coordinate and assist immediate superior in quoting for service repairs, recommending parts,monitoring on work in progress and following up on parts orders and service jobs to ensure optimum level of support to the team. To input and create all jobs in the SAP system and generate and issue service orders To co-ordinate the monthly compilation of statistical data extracted from service activities for management reports and analysis. Responsible for all back end support services to the team

Job Description: Demonstrate, promote, sell and provide information on products, company and brand to persuade customer to purchase. Communicate to customers and provide good customer service at all times. Distribute product samples, brochures, flyers and other marketing collateral to promote brand and products at outlet(s). Achieve and meet sales targets, push promotions and keep records of sales. Maintain cleanliness and tidiness of work/display areas and merchandise neatly to attract attention/interests of prospective customers. Identify customer needs, understand requirements and suggest products accordingly. Handle and manage POS system, open and close sales/cashier. Set up/down event booths, promotional stands and able to merchandise/restock products. Weekly/monthly stock take at outlet(s). Must learn, memorise, and remember all aspects of the products including pricing, unique selling points, availability, etc when queried by customers. Orientation and training will be provided. Working days : 6 days/week

Job Summary Responsible for performing clerical and administrative duties in an office setting. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies. Primary responsibilities Answer phones and greet clients warmly. Assist in filing duties. Perform basic bookkeeping duties. Compile financial records. Perform stenography and dictation. Reroute calls to appropriate people. Answer inquiries about company. Help organize office activities. Prepare coffee or get water for staff. Insert bills in envelopes and mail. Hang up company policies around the office. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Retrieve files for personnel. Take and deliver messages. Sort and distribute incoming mail. Fix malfunctioning office equipment. Count or measure mail. Handle travel arrangements and expense reports for staff. Schedule meetings and conference rooms. CAll IT for computer assistance. Post work schedules. Perform data entry. Prepare payroll checks. Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid. Proven experience as  office clerk  or other clerical position Familiarity with office procedures and basic accounting principles Working knowledge of office devices and processes Very good knowledge of MS Office Excellent communication skills Very good organizational and multi-tasking abilities High school diploma

Responsibilities: Responsible for providing customer service, handling client inquiries and order booking through emails and phone calls Conduct facility tours for clients as required Ensure a professional and quality service is provided to our clients according to our standards and procedures Deal with debt management of customer accounts General housekeeping and maintenance of the store Assist with sales and marketing activities as required

Position Summary:   An organized and detailed oriented team player who will work within the Custom Exhibit Department performing project management duties with direct contact with customers, operations and sales teams. You must be able to manage all aspects of multiple jobs at the same time. Details include, but not limited to, production of accurate estimates of exhibit construction, graphics, field services, shipping and I&D. Management of labor, collaboration with Account Executives and Account Managers, and in the field supervision. Excellent interpersonal skills are a must. Besides, would be nice if you have computer skills for data entry, sending and receiving emails and internet research. A good working knowledge of Microsoft programs such as Outlook, Excel, Word and Power Point required. Position may require up to 60% travel.

You will be learning and exposed to real world knowledge of working with clients and managing accounts, hands on strategising and planning and participation in regular staff meetings Manage all social media channels and campaigns to sustain an engaging audience experience to increase audience satisfaction Researches and analyses social media trends, including social media ad revenue and web visitor data, to improve social media presence and campaign efficacy Works with various company departments to promote overall brand through social media channels Monitors and develops reports on competitor activity within social media spaces Assist with additional ad-hoc duties

- Immediate vacancies. - Applicants must have relevant working experience in managing a team in call centre. - Able to generate report and provide coaching to the team.

Report to Vice President of Northern region Develop and conduct project briefings Coordinate sales activities Update sales status and project information Expand and maintain distribution channels Liaison with developers Executing marketing promotion plan, events and exhibition Providing administrative support in business proposals, costing, post sales activities Liaising with internal and external contacts Working closely with various departments to resolve agent-related matters

Preparation of sales proposal and presentation to corporate and government-linked companies Perform sales (introduce company courses) to companies or clients Perform cold calling to prospects, setting appointments and perform client visits Create, manage and follow up on sales leads, referrals and make regular sales calls to existing and potential clients Pro-active in achieving company's sales targets Build and strengthen good rapports with clients To attend to clients' feedback, inquiries and complaints Formulate and execute sales campaigns and exhibitions when required Work with colleagues to execute sales plan and achieve sales target

Job Descriptions WAITER / WAITRESS/ BAR STEWARD/ ASSISTANT BUFFET STEWARD/ ASSISTANT PURSER POSITION VACANCY ON INTERNATIONAL CRUISE SHIP Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. Responsibilities and Duties Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Prepare tables by setting up linens, silverware and glasses Inform customers about the day’s specials Offer menu recommendations upon request Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages Communicate order details to the Kitchen Staff Serve food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Follow all relevant health department regulations Provide excellent customer service to guests