221 Customer Service jobs

Job Responsibilities: Assists in the following job scope : Work with International Lifestyle Brands & Universities Develop & maintain good relationships with campus and university networks You will be required to make visitations to campuses, colleges & universities in Malaysia You will also be gathering campus intelligence data when conducting campus visitations Our campaigns involve Branding, Events, and Social Media Networks & Digital Marketing Coordinate booking schedules for company’s events in campus

Job Responsibilities: Assists in the following job scope : Execute 360 degrees Brand Ideas & Campaigns involving Branding, Events, Social Media Networks & Digital Marketing You will be trained to manage Marketing Portfolios of International Clients & grow your Career substantially with our historically successful methods & formulas

Responsibilities - Front desk telephone answering - Handle room booking via phone, internet and walk - in. - Check in & check out room guest. - Department coordination ensuring room guest comfort - Guest relations - Cashiering - Night auditor.

Provide accurate information and assistance in a professional manner to customers and tenants. Respond to all customers' requests in an accurate and timely manner. Be the Mall ambassador by providing exemplary customer service.

Records customer inquiries Deal directly with customers by telephone Execute data validation and updating for the customer via the phone. Respond promptly to customer inquiries Assists customer to update personal information Handle and resolve customer complaints Obtain and evaluate all relevant information to handle service inquiries Maintain customer database

Support the Project Manager & Sales Executive in providing technical & administrative support to external customers and the Technical Sales Team. Responsible for providing technical support to Business distributors, dealers, installers and end-user customers. Frequently taking the lead to continuously improve documentation and customer management process Update project information & p erform product failure testing and reporting. Present technical product presentation to clients. Follow up project leads with architects / specifiers May require attend to site inspection and installation. Provide support & assistance to the Project team when requested and actively contribute to meet their objectives. Providing relevant specifications, drawing details as required. Assist in preparing quotation to customers. Manage multiple tasks and delivery timelines, which may be assigned from time to time.

Content Review Analyst The Community Operation Analyst will implement our clients’ Content moderation strategy, monitoring and moderating content to ensure a safe and fun online environment.  The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.   Duties and Responsibilities: Understand client policies and guidelines. Make decisions according to the defined policies and procedures. Identify improvement opportunities in work flow and suggest solutions. Interface effectively with other internal and Client teams.   Key Qualifications/Skills: Have the ability to interpret and apply complex policies to content and apply without bias. Work Experience: 0 Years – 3 Years . Detail orientation and client focus. Passionate about the internet and online applications. Willingness to accept feedback and quickly adapt. Have the ability to deliver quality work in a fast paced environment. Flexibility with constant changes, adaptable to learn new processes, concepts, and skills. Ability to work in a fast-paced work environment. Content review experience preferred. Demonstrates the ability to work as part of a team adding positive attitude and solid business acumen. Ability to communicate in a dynamic environment throughout all management levels. Familiarity with navigating, searching, download, installing and uninstalling apps on a phone.

The company: Fast growing internet company with offices in Brisbane, San Francisco, Ho Chi Minh City and Kuala Lumpur. Great product, leading innovation worldwide in the online learning space. Serving clients of all sizes, from small businesses to large enterprises to government, in Malaysia and across the globe. Strong internet-age company culture that rewards initiative, love for learning and passion for customer service. Work with very smart people and have access to all levels of the company while making the world a better place. Position Responsibilities: Provide client assistance and support online and also in person during training workshops around Malaysia. Answer and solve technical support enquiries in person, via phone, online chat, and email (in English and Bahasa Malaysia) Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools. Educate and assist clients in performing tasks in our online LMS system Produce reports on weekly and monthly basis, utilizing web reporting systems and MS Excel. Liaise with higher level support and technical staff in Kuala Lumpur, Australia and internationally Answer product and sales enquires via online chat Assist other colleagues with data aggregation, research, entry and other tasks Perform whatever is necessary to make our clients succeed in what they need. Live, breathe and champion the company values and culture.

Assist in overseeing daily order processing Exception handling and troubleshooting on issue arises Attend to customer enquiries and build strong relationship with customer Process orders from customers and issuance of invoices Follow up on customers outstanding orders and requests Coordinate and follow up internally to ensure orders are being fulfilled in a timely manner Prepare quotation and other administration work Assist in the training of junior personnel Perform any other duties and responsibilities as assigned  

We are looking for a cheerful and interesting personality customer service interns to join us. We work 5 days a week (Mon-Fri), from 9.30 am to 6.30pm, with the monthly allowance of RM500.

• Welcome distributors and visitors with smile and polite greeting • Handle distributors’ enquiries • DA processing • Online and offline order processing • Generate reports needed on daily basis • Perform any other work-related tasks or projects as assigned

• Welcome distributors and visitors with smile and polite greeting • Handle distributors’ enquiries • DA processing • Online and offline order processing • Generate reports needed on daily basis • Perform any other work-related tasks or projects as assigned

Actively seek out new sales opportunities Set appointment with clients and conduct presentation on products Carry out sales activities, sales strategies to ensure targets & objectives are achieved. Participate in direct marketing activities, outdoor promotions, exhibition & etc. Perform other ad-hoc task as assigned by the management.

Communicate and promote Saving Plan and Insurance to potential Chinese customers via phone; leads will be provided. Ask questions to understand customer requirements and close sales Enter and update customer information in the database. Take and process orders in an accurate manner Keep record of calls and sales and note useful information To perform duties as directed by the Operation Manager, Team leader from time to time or at anytime. Work to meet sales targets and KPIs.

     Attend to all incoming phone calls, both internal/external customers.      Attend to and reply all incoming e-mails both internal/external customers.      Communicate effectively and promptly with all stakeholders in assuring delivery of superior     quality service.      Fully engage in booking creations and its related processes.      Engage in other administrative support to ensure smooth operations of front line activities.

Able to handle and resolve customers’ queries and feedback received via telephone, remove service, email, live chat and/or other channels in accordance with the Company’s guidelines and standards. Establish and maintain customer relationships Responsible to serve walk-in customer and do product info explanation Facilitating for effective and timely resolution of clients’ enquiries and feedback Working with clients, sales team, operation teams to drive effective sales results Perform administrative work Undertake any other tasks delegated by Superior

Our client was established in Malaysia since the year 2006. Based in Bukit Tinggi Klang located very near to Northport & Westpost. The Strategic location enables to monitor in-going and out-going shipments effortlessly.   Position : Customer Service Office/ Senior Location : Bukit Tinggi, Batu Nilam, Klang. Attend to phone & email inquiries. Handle quotation, shipment arrangement, invoices and billing processing with customers and suppliers. Liaise with vendors and customers on shipment arrangement. Full support in related daily administrative job function. Any other tasks assigned by management / company from time to time.

Ensures that sales targets are attained every month and accountable for incremental sales revenue Develop and implement strategy to expand customer base & customer recurring sales. Demonstrates and reinforces excellent customer service to promote a positive customer orientation and efficient quality service Manages and monitors all area of the centre operations Manages expenses against budget and maintain effective management of expenses

Here's what you need to do : Communicate and promote Saving Plan and Insurance to potential Chinese customers via phone; leads will be provided. Ask questions to understand customer requirements and close sales Enter and update customer information in the database. Take and process orders in an accurate manner Keep record of calls and sales and note useful information To perform duties as directed by the Operation Manager, Team leader from time to time or at anytime. Work to meet sales targets and KPIs.

Interact with customers via telephone to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Able to resolve the calls within the agreed SLA (Service Level Agreement) Carry out targets and KPI's assigned by team leaders.

Main Responsibilities: Must be aggressive and driven to achieve sales targets. Responsible in answering queries, selling goods and handling payments. Greet customers in a professional and engaging manner. Demonstrate and explain Fitness Equipment to customers in a proper manner. Prepare and be punctual when submiting reports and paperwork, such as daily sales reports, Overtime Claims, Expenses Claim, etc. to the management. Maintain and manage merchandise displays and stock counting. Perform other ad-hoc duties.​

Main Responsibilities: Must be aggressive and driven to achieve sales targets. Responsible in answering queries, selling goods and handling payments. Greet customers in a professional and engaging manner. Prepare and be punctual when submitting reports and paperwork, such as Daily Sales Reports, Overtime Claims, Expenses Claim, etc. to the management. Maintain and manage merchandise displays and stock counting. Perform other ad-hoc duties.

Main Responsibilities:   Must be aggressive and driven to achieve sales targets. Responsible in answering queries, selling goods and handling payments. Greet customers in a professional and engaging manner. Prepare and be punctual when submitting reports and paperwork, such as Daily Sales Reports, Overtime Claims, Expenses Claim, etc. to the management. Maintain and manage merchandise displays and stock counting. Perform other ad-hoc duties.

Main Responsibilities: Services existing accounts, obtains order, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors;  Adjusts content of dales presentations by studying the type of sales outlet or trade factor;  Focuses sales efforts by studying existing and potential volume of dealers;       Submit orders by referring to price lists and product literature; Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses; Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management; Identify, manage and secure existing and new account by working with direct sales teams.

Main Responsibilities: Must be aggressive and driven to achieve sales targets. Responsible in answering queries, selling goods and handling payments. Support sales represensitives and coordinating sales-related activities within the company. Maintaining good customer relationships. Coodinate well with other departments for better sales result. Perform other ad-hoc duties when necessary and delegated.

Summary of the Role: The person will be responsible for reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client’s of services. Ensure every piece of content in violation of client’s terms of services is accurately identified and flagged for action in a timely manner. The objective for the role is to fulfill the base productivity and quality requirements of the client. Responsibilities: Understand Client Policies and Guidelines Review user reports regarding website content Make decisions according to the defined Policies and Procedures Identify improvement opportunities in work flow and suggest solutions Interface effectively with other internal and Client teams

If you are... Sales Driven   and   Result Focus Customer Service Oriented Passionate   about the Jewellery Industry Proactive, Sociable   and enjoys working with people Shimmering with   Positive Attitude

If you are... Sales Driven   and   Result Focus Customer Service Oriented Passionate   about the Jewellery Industry Proactive, Sociable   and enjoys working with people Shimmering with   Positive Attitude

If you are... Sales Driven   and   Result Focus Customer Service Oriented Passionate   about the Jewellery Industry Proactive, Sociable   and enjoys working with people Shimmering with   Positive Attitude

Process domestic orders and liaise with internal departments for each PO received till the shipment is delivered. Update and prepare daily delivery for key customers. Ensuring customer's orders are being handled promptly and delivered on-time. Attend to domestic customer complaints, & other customer's related services. Ensuring excellent service to customers and customers' requirements & expectations are always fulfilled. Provide administrative support to sales team from pre-sales to post sales

Provide support to sales team Prepare quotation and sales order handle sales inquiries via phone and email To monitor outstanding payment

Interact with customers via telephone to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Able to resolve the calls within the agreed SLA (Service Level Agreement) Carry out targets and KPI's assigned by team leaders.

    Contacting individual/businesses by telephone to promote products or services     Delivering scripted sales pitch to the customers     Explaining the products or services to customers over the phone     Handling customers' enquiries

Interact with customers via telephone to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Able to resolve the calls within the agreed SLA (Service Level Agreement) Carry out targets and KPI's assigned by team leaders.

Our client is a MSC status company that provides facilities, services and solutions for customers in the areas of Business Process Outsourcing (BPO), IT Oursourcing (ITO), Human Resources Outsourcing (HRO) and Knowledge Process Outsourcing (KPO). Our facilities are uniquely designed to accommodate companies of any size and combines flexible workspace options with state-of-the-art technology and services. Our facility of over 17,000 square feet is equipped to accommodate more than 400 contact centre agents concentrating mostly on our core businesses which include the provision of Managed Services, Outsourcing Services, Technical and General Consultancy, Placements and Training. . Position: Tele-Marketing Executive ( Temporary Part-Time ) Locations: Kelana Business Centre PJ Opp Glenmarie LRT ( KJ 27 Station ) To secure sales based and leads provided Dynamic and proactive in meeting sales target. To manage, collate and update customer database on a timely basis

    Contacting individual/businesses by telephone to promote products or services     Delivering scripted sales pitch to the customers     Explaining the products or services to customers over the phone     Handling customers' enquiries

Our client core business in manufacturing and distribution of all type of scaffolding steel materials for construction and industrial usage.   In line with our client company philosophy and with a pool of dedicated, capable and experienced workforce, they are committed to play the role in supporting the construction, manufacturing and service industries and always assuring their products are to the standards, specification, requirement and commitment geared towards total customer satisfaction.   Indoor Sales Coordinator – Sungai Rasah, Klang Prepare delivery to customer, dealing & assist customer for any office requirement  Provide documentation support to field / distribution sales organization. Perform any other duties as assigned by the department head Build lasting relationship with customer & ensure that customer satisfactions through regular contract to solve customer issue and inquiry. To assist in processing daily sales related documents. Able to work independently with various departments as well as with internal colleague. Prepare of payment voucher processing and data entry into the accounting system.

Handle customers’ complaint / enquiries and requests on all products and services provided based on the latest information provided / updated. Resolves product, service problems and/or related technical problems by clarifying on customer's complaint; determine the cause of the problem(s); explaining/providing  the best solution to solve the issues and where relevant escalating /expediting on correction action, follow owing up closely to ensure end-to-end resolution where necessary. To act in a professional and efficient manner in handling all inbound and outbound telephone calls, emails, faxes and letters within agreed response time or set SLAs following all set work processes. Manage existing customer’s accounts for data update, transfer, account renewal, and documentations. Report and document all information according to the format and defined standard operating procedures (SOPs). To be able to diversify and learn other job functions during cross skills and knowledge transfer training. Manage theft recovery process following closely on the processes stated into SOP, adherence to all procedures and providing quality service to customer as and when required. Must have excellent log-in attendance with excellent time management quality. Management provides good opportunity for career advancement for those who are excellent in their performance.

Manage overall operations team Provide guidance and encouragement to team members Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position. Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary). Handle and resolve merchant and/or customer’s enquiries and complaints timely and guide team members regarding product and services, specifically on billing, product and service information, and other general concerns. Identify appropriate solutions for issues arise to the best interest of both merchant and/or customer and company and escalate the issue accordingly to superior when necessary according to SLAs Maintain high level of professionalism while establish a positive rapport with merchant and/or customer Provide end-to-end-sales service to customer according to the given SOPs Update and maintain accurate records of interactions and transactions with merchant and/or customer Consolidating data entry by recording data and logging by via operating data entry equipment Involve in system testing for customer service system Scope of work including taking calls, responding to chats, emails. Ability to attend to work on shift Assist in sales support activities in relation to company’s product and services, merchant-client opportunities, branding and promotional campaign. Perform any other duties including but not limited to inventory, e-commerce flow, supply chain management as assigned by the supervisor Any other activity/ task as required by your supervisors

WORK FROM HOME - NO NEED TO TRAVEL TO OFFICE - FREE YOUR SELF FROM STRESS OF TRAVELLING TO WORK AND BACK. ALL YOU NEED IS CUSTOMER SERVICE EXPERIENCE (refer below) , NOTEBOOK PC (Windows 10 or Mac) AND A MINIMUM 10MB BROADBAND LINE(broadband - from Time/Astro/Unifi) A new start up based in Kuala Lumpur offering work from home opportunity for experienced customer service executives. Responsible for supporting the Customer Service organisation to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customer incidents. Combines demonstrated technical skills with exceptional customer service in daily responsibilities. Job is performed with general or minimum supervision.

Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position. Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary). Handle and resolve merchant and/or customer’s enquiries and complaints timely regarding product and services, specifically on billing, product and service information, and other general concerns. Identify appropriate solutions for issues arise to the best interest of both merchant and/or customer and company and escalate the issue accordingly to superior when necessary according to SLAs. Maintain high level of professionalism while establish a positive rapport with merchant and/or customer. Provide end-to-end-sales service to customer according to the given SOPs. Update and maintain accurate records of interactions and transactions with merchant and/or customer. Perform data entry by record data and log by via operating data entry equipment. Involve in system testing for customer service system. Assist in sales support activities in relation to company’s product and services, merchant-client opportunities, branding and promotional campaign. Ability to attend to work on shift. Scope of work including taking calls, responding to chats, emails. Perform any other duties including but not limited to inventory, e-commerce flow, supply chain management as assigned by the supervisor and/or manager.

- Provide customer service in the food & beverage environment (Including serving and taking orders) - Coordinate with reservations in the restaurant - Observe basic food hygiene etiquette - Greeting of guests in restaurant

To be able to build relationships and communicate with customers over the phone To make outbound calls and handle inbound calls to potential customers Responsible to make invitation calls and set appointment for customers to attend exclusive preview To channel all customers to respective sales team on a daily basis  

Customer Service/Sales : 1.  Handling customer enquiries related to ordering parts and logistics issue. 2.  Initiate customer purchase order into sales order pcMRP. 3.  Providing customer DI to production. 4.  Coordinating with internal team on order processing to meets customer delivery date (DI). 5.  Monitors customer order, delivery instruction and delivery shipment arrangement and delivery status. 6.  Provide delivery plan to customer when require. 7.  Dealing with customer in all ordering & logistics issue. 8.  Assist Marketing Team on ordering & delivery issue. 9.  Register and compile customer complaint/ warranty claim receive from customer. 10. Manage to collect back defective part subjected to requirement/ when necessary. 11. Manage daily delivery schedule to driver/despatch. 12. Follow up customer payment and action when required by Management. Logistic : 1.  Liase with shipping agent, forwarder and courier service on shipping arrangement. 2.  Monitors performance of shipping agents, forwarders and courier service as well as the shipment on customer requirements. 3.  Prepare and provide all documents needed by shipping agents, forwarders and courier service in releasing export activities. 4. Secured all accessories declared in bill of lading/airway bill and K2 Form. 5. Prepare, advice and help to compute duties and taxes for export shipment. 6. Check and monitor export activities billings attached by shipment agent, forwarder and courier service. 7. Issue purchase request supporting to above billing more than RM 300.00. 8.  Preparation of Form D and liase with MITI. 9.  Reporting and advising on customers respondence on logistic and shipping issue. General : 1.  Prepare department KPI. 2.  Responsible to maintain implementation of  ISO 9001:2015, IATF16949:2016 Standard, EMS, 5S activiities and Safety & Health in the department. 3.   Any other job as relevant will be assigned from time to time by the supervisor or management.

During the internship program, you will be exposed to:- Hands on in handling of incoming calls and enquiries from customers. Making outbound calls to customers. Ability to handle objections and rejections well. Assist in data entry into system. Helping in support tasks for the team.