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Skylight Consulting
Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Roles:
Cultivating solid relationship with clients through the provision of exceptional after sales-service.
Organizing training to enable clients to fully utilize product features and benefits.
Train and provide overall guidance to client service employees.
Regularly interacting with clients through telephone calls or face-to-face meetings.
Carry out other tasks as and when required subject to a direction from superior.
30 Jul, 2021
Full time
Job Roles:
Cultivating solid relationship with clients through the provision of exceptional after sales-service.
Organizing training to enable clients to fully utilize product features and benefits.
Train and provide overall guidance to client service employees.
Regularly interacting with clients through telephone calls or face-to-face meetings.
Carry out other tasks as and when required subject to a direction from superior.
Provide first level contact and convey resolutions to customer issues
Handles customer service inbound and outbound telephone calls
Handles all customer complaints / issues by following our customer complaint resolution policy.
Escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of procedures, products and services
Assist on any ad-hoc tasks as required by the department
29 Jul, 2021
Full time
Provide first level contact and convey resolutions to customer issues
Handles customer service inbound and outbound telephone calls
Handles all customer complaints / issues by following our customer complaint resolution policy.
Escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of procedures, products and services
Assist on any ad-hoc tasks as required by the department
Responsible to call customer to collect/ remind the payment for overdue bills, loans or other payments.
To achieve individual and group targets in order to be entitled for Incentive Scheme
Make a plan on how you collect the customer's debt (payment).
Explain and clarify on non-payment and other product services.
Persuade, negotiate and work with customers to make workable repayment arrangements.
Ensure the accounts are worked and followed-up thoroughly and in a timely manner.
27 Jul, 2021
Full time
Responsible to call customer to collect/ remind the payment for overdue bills, loans or other payments.
To achieve individual and group targets in order to be entitled for Incentive Scheme
Make a plan on how you collect the customer's debt (payment).
Explain and clarify on non-payment and other product services.
Persuade, negotiate and work with customers to make workable repayment arrangements.
Ensure the accounts are worked and followed-up thoroughly and in a timely manner.
Job Descriptions;
- Create and enforce plans that will help meet the clients' needs
- Build long-term relationships with clients
- Help promote and maintain a positive company image
- Write and provide reports for organization director.
- Create plans for expansion; track and analyze contributions.
27 Jul, 2021
Full time
Job Descriptions;
- Create and enforce plans that will help meet the clients' needs
- Build long-term relationships with clients
- Help promote and maintain a positive company image
- Write and provide reports for organization director.
- Create plans for expansion; track and analyze contributions.
Senheng Electric (KL) Sdn Bhd
44B, Jalan Pandan 3/2, Pandan Jaya, 55100 Kuala Lumpur, Malaysia
Responsibility
Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
Coordinate with internal departments and showrooms to resolves customer enquiries.
Ensure all the customer interactions are updated on a daily basis into internal database tracking system.
Extend recommendation for improvement in service process and service operation to achieve service excellence.
14 Jul, 2021
Full time
Responsibility
Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
Coordinate with internal departments and showrooms to resolves customer enquiries.
Ensure all the customer interactions are updated on a daily basis into internal database tracking system.
Extend recommendation for improvement in service process and service operation to achieve service excellence.
Lightman Consulting Group
The Hub SS2, Jalan 17/47, Seksyen 19, Petaling Jaya, Selangor, Malaysia
Job Description
Software Helpdesk Support in HR / Payroll systems, IT field or equivalent.
Preferably Junior Executives specializing in Helpdesk Support or equivalent.
Working Location : SS2, Petaling Jaya, Selangor.
Working Hours : 8AM-6PM
Responsibilities:
Manage support ticket orders including on-the-job training
Handles customers enquiries/complaints by email and phone; and ensure replies/ resolutions are provided in a prompt and satisfactory manner
Troubleshoot service faults and provide prompt service recovery measures
Perform other ad-hoc duties as assigned
11 Jul, 2021
Full time
Job Description
Software Helpdesk Support in HR / Payroll systems, IT field or equivalent.
Preferably Junior Executives specializing in Helpdesk Support or equivalent.
Working Location : SS2, Petaling Jaya, Selangor.
Working Hours : 8AM-6PM
Responsibilities:
Manage support ticket orders including on-the-job training
Handles customers enquiries/complaints by email and phone; and ensure replies/ resolutions are provided in a prompt and satisfactory manner
Troubleshoot service faults and provide prompt service recovery measures
Perform other ad-hoc duties as assigned
Notion Venture Sdn Bhd
Meru, Klang, Selangor, Malaysia
Answer general phone enquiries
Reply to general information
Greet customers/suppliers/visitors
Prepare and send outgoing faxes, mails and courier parcels
Purchase, receive and maintain office supplies
Manage, delegate and monitor dispatches
Make travel, meeting and other arrangement for staff
Ad-hoc duties that will be informed from time to time
04 Jun, 2021
Full time
Answer general phone enquiries
Reply to general information
Greet customers/suppliers/visitors
Prepare and send outgoing faxes, mails and courier parcels
Purchase, receive and maintain office supplies
Manage, delegate and monitor dispatches
Make travel, meeting and other arrangement for staff
Ad-hoc duties that will be informed from time to time
CELLGEN LIFESCIENCES (M) SDN BHD
Mid Valley Megamall, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As a creative Digital Marketing Executive, you are required to :
1.Support in pharmacy’s roadshow, marketing campaigns and activities. 2.Assists in new product development, headlines / taglines & any marketing tools to increase public awareness. 3.Support of online shopping E commerce platforms. 4.Maintain, manage & update company’s websites & apps. 5.Understanding of performance marketing, conversion, and online customer acquisition. 6.Maintain and supply contents & campaigns for online channels and social media networks such as Facebook, Instagram, etc. 7.Other duties as assigned from time to time.
21 May, 2021
Full time
As a creative Digital Marketing Executive, you are required to :
1.Support in pharmacy’s roadshow, marketing campaigns and activities. 2.Assists in new product development, headlines / taglines & any marketing tools to increase public awareness. 3.Support of online shopping E commerce platforms. 4.Maintain, manage & update company’s websites & apps. 5.Understanding of performance marketing, conversion, and online customer acquisition. 6.Maintain and supply contents & campaigns for online channels and social media networks such as Facebook, Instagram, etc. 7.Other duties as assigned from time to time.
FIFTHROOM SDN BHD
MYBestBox - Ultimate Party Space & Largest Variety Show Game Hub, Jalan Imbi, Imbi, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Service
Cashier
Manage stock display
Shop housekeeping
Monitor game play
05 May, 2021
Full time
Customer Service
Cashier
Manage stock display
Shop housekeeping
Monitor game play
CELLGEN LIFESCIENCES (M) SDN BHD
Midvalley Megamall, Mid Valley City, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities: As a Junior Marketer, you are required to : • Support the planning of company website, social media & apps strategies and content. • Reporting, reviewing and optimize digital marketing campaigns to improve conversion. • Managing and coordinate with Digital Marketing activities. • Assists online sales marketing (Local & Overseas). • Undertake administrative task to ensure the functionally of marketing activities. • Manage database of customer information. • Other duties as assigned from time to time.
26 Mar, 2021
Full time
Responsibilities: As a Junior Marketer, you are required to : • Support the planning of company website, social media & apps strategies and content. • Reporting, reviewing and optimize digital marketing campaigns to improve conversion. • Managing and coordinate with Digital Marketing activities. • Assists online sales marketing (Local & Overseas). • Undertake administrative task to ensure the functionally of marketing activities. • Manage database of customer information. • Other duties as assigned from time to time.
1.LOADING AND UNLOADING GOODS SUCH AS HARDWOOD, FOAM, INSULATION AND RELATED ITEMS. 2.CHECKING, PACKING, SORT OUT GOODS ON DAILY BASIS. 3.SERVING CUSTOMER AS RECEPTIONIST. 4.ABLE TO KNOW BASIC COMPUTER SOFTWARE SUCH AS MS WORD, EXCEL. HAVE KNOWLEDGE ABOUT AUTOCOUNT WILL BE PREFERRED. 5. KNOWLEDGE ABOUT FACEBOOK SOCIAL MEDIA SUCH AS POSTING, UPDATE AND FIND INFORMATION. 6. CAN READ, SPEAK, WRITE IN ENGLISH AND MALAY.
PSSS- PLEASE EMAIL RESUME FIRST, DO NOT DIRECTLY CALL OR WHATSAPP OR WALK-IN WITHOUT SENDING RESUME!
08 Mar, 2021
Full time
1.LOADING AND UNLOADING GOODS SUCH AS HARDWOOD, FOAM, INSULATION AND RELATED ITEMS. 2.CHECKING, PACKING, SORT OUT GOODS ON DAILY BASIS. 3.SERVING CUSTOMER AS RECEPTIONIST. 4.ABLE TO KNOW BASIC COMPUTER SOFTWARE SUCH AS MS WORD, EXCEL. HAVE KNOWLEDGE ABOUT AUTOCOUNT WILL BE PREFERRED. 5. KNOWLEDGE ABOUT FACEBOOK SOCIAL MEDIA SUCH AS POSTING, UPDATE AND FIND INFORMATION. 6. CAN READ, SPEAK, WRITE IN ENGLISH AND MALAY.
PSSS- PLEASE EMAIL RESUME FIRST, DO NOT DIRECTLY CALL OR WHATSAPP OR WALK-IN WITHOUT SENDING RESUME!
The Government through PENJANA is taking all measures for some of you who are jobless, retrenched to up-skill and re skill workforce to enable you to secure a job upon attaining the needed skills.
Criteria for selection
1. Malaysian citizen - Male and Female invited
2. Newly hired and undergoing probationary period (ie July 2020 onwards)
3. Job Positions : Office Administrator, Office Secretary or PA, Customer Service, Sales Executive, Telemarketing Executive.
4. Able to speak and write English and Bahasa Malaysia
5. Able to attend 2 Saturdays and 3 Sunday class.
COURSE DETAILS
Title of Training course : Mastering Telemarketing Techniques
Course Fees : Free
Total Days Course : 5 days
Venue : GLM Training & Consultancy Sdn Bhd, Jalan Bangsar Utama 9 Bangsar KL
Time : 9.00am till 5.00pm
Class dates : Starting Mid January 2021
Class Days : ( 2 Saturdays and 3 Sundays)
Modules : Module covers Customer Service Mindset, Understanding...
30 Nov, 2020
Full time
The Government through PENJANA is taking all measures for some of you who are jobless, retrenched to up-skill and re skill workforce to enable you to secure a job upon attaining the needed skills.
Criteria for selection
1. Malaysian citizen - Male and Female invited
2. Newly hired and undergoing probationary period (ie July 2020 onwards)
3. Job Positions : Office Administrator, Office Secretary or PA, Customer Service, Sales Executive, Telemarketing Executive.
4. Able to speak and write English and Bahasa Malaysia
5. Able to attend 2 Saturdays and 3 Sunday class.
COURSE DETAILS
Title of Training course : Mastering Telemarketing Techniques
Course Fees : Free
Total Days Course : 5 days
Venue : GLM Training & Consultancy Sdn Bhd, Jalan Bangsar Utama 9 Bangsar KL
Time : 9.00am till 5.00pm
Class dates : Starting Mid January 2021
Class Days : ( 2 Saturdays and 3 Sundays)
Modules : Module covers Customer Service Mindset, Understanding...
SELLBYTEL Services Malaysia Sdn. Bhd.
Menara Shell, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
~ Provide a high-quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value and overall satisfaction with client hardware and digital content ~ Focus on delivering on key results like customer satisfaction, first-time resolution, efficiency and quality metrics. ~ Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market ~ Provide outstanding customer service to users over phone, e-mail, and/or live chat regarding product selection, services and issues. ~ Pro-actively develop innovative ideas to drive the process, product and support improvements towards the client. ~ Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
26 Nov, 2020
Full time
~ Provide a high-quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value and overall satisfaction with client hardware and digital content ~ Focus on delivering on key results like customer satisfaction, first-time resolution, efficiency and quality metrics. ~ Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market ~ Provide outstanding customer service to users over phone, e-mail, and/or live chat regarding product selection, services and issues. ~ Pro-actively develop innovative ideas to drive the process, product and support improvements towards the client. ~ Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
Rhythm Productions (M) Sdn Bhd
Rhythm Productions (M) Sdn. Bhd., Taman Pusat Kepong, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
JOB DESCRIPTION INCLUDES –
Meeting with Clients
Preparing reports
On site pre work preparation
On ground supervision
Dealing with suppliers and all other bodies
Kindly note - training will be provided. Interns will be working closely with Seniors
26 Nov, 2020
Intern
JOB DESCRIPTION INCLUDES –
Meeting with Clients
Preparing reports
On site pre work preparation
On ground supervision
Dealing with suppliers and all other bodies
Kindly note - training will be provided. Interns will be working closely with Seniors
Press Metal
Setia Alam, Shah Alam, Selangor, Malaysia
Responsibilities
Provide sales administrative & service to support customers’ sales request, inquiries and to manage complaints.
Liaise with manufacturing plant, customers, inter-department as well as carrier/forwarding agents for the sales orders, shipment deliveries and follow up.
To check, monitor and coordinate sales order promptly and to ensure data, invoices, credit note, and delivery order are accurate and in order.
Maintain and update sales and customer records.
To support Head of Department in preparing monthly sales reports.
Communicate important feedback from customers and internal.
Manage & maintain proper recording, filling and documentation of all related sales and operation activities.
To perform other task as when required by the management from time to time.
02 Nov, 2020
Full time
Responsibilities
Provide sales administrative & service to support customers’ sales request, inquiries and to manage complaints.
Liaise with manufacturing plant, customers, inter-department as well as carrier/forwarding agents for the sales orders, shipment deliveries and follow up.
To check, monitor and coordinate sales order promptly and to ensure data, invoices, credit note, and delivery order are accurate and in order.
Maintain and update sales and customer records.
To support Head of Department in preparing monthly sales reports.
Communicate important feedback from customers and internal.
Manage & maintain proper recording, filling and documentation of all related sales and operation activities.
To perform other task as when required by the management from time to time.
Exodus Solutions
Petaling Jaya, Selangor, Malaysia
"Talents win games, but teamwork and intelligence win the championship" - Michael Jordan
You have talent and we have teamwork and intelligence.
We are looking for people who want to make a change or difference in life, don’t just dare to think big but also willing to work hard towards it.
02 Nov, 2020
Full time
"Talents win games, but teamwork and intelligence win the championship" - Michael Jordan
You have talent and we have teamwork and intelligence.
We are looking for people who want to make a change or difference in life, don’t just dare to think big but also willing to work hard towards it.
Schawk Imaging Sdn. Bhd.
Schawk!, Jalan Perindustrian Bukit Minyak, Kawasan Perindustrian Bukit Minyak, Bukit Mertajam, Penang, Malaysia
Act as a single point of contact for the Design House, Print Production Manager and Artwork Planners.
Manage client accounts and maintain good rapport with clients.
Manage the quality of the product and ensure on-time delivery.
Handle the preparation of documented work orders.
Manage scheduling of work from client across functions.
Work with cross-functional groups in support of fulfilling customers' unique requests.
Continuously identify and implement improvements in process efficiency and effectiveness.
Responsible for project management.
Skilful in time management, problem solving and multitasking.
02 Nov, 2020
Full time
Act as a single point of contact for the Design House, Print Production Manager and Artwork Planners.
Manage client accounts and maintain good rapport with clients.
Manage the quality of the product and ensure on-time delivery.
Handle the preparation of documented work orders.
Manage scheduling of work from client across functions.
Work with cross-functional groups in support of fulfilling customers' unique requests.
Continuously identify and implement improvements in process efficiency and effectiveness.
Responsible for project management.
Skilful in time management, problem solving and multitasking.
Cognetive Solutions Sdn Bhd
Petaling Jaya, Selangor, Malaysia
Accepting inbound calls or making outbound calls if would required
Assist and support in processing of offline task daily. Flexibility in processing multiple task (waiting for calls while working on non-voice task)
Provide follow up with vendors in accepting or updating the status of work orders.
Process purchase orders daily (approve/reject) based on sourcing business processes and requirements
Answer email queries related to operations
Provide report of activities done individually to the team leader monthly.
Attend team meetings on a periodic basis for goal planning and compliance to account processes and requirements
Practice the Quality Guidelines accordingly when handling inbound calls to meet the average call acceptance that required
Process and complete all assigned offline tasks within the service level agreement.
Alert or reach out to supervisors any training opportunities found, discrepancies as to work procedures, or infrastructure malfunctions that...
02 Nov, 2020
Full time
Accepting inbound calls or making outbound calls if would required
Assist and support in processing of offline task daily. Flexibility in processing multiple task (waiting for calls while working on non-voice task)
Provide follow up with vendors in accepting or updating the status of work orders.
Process purchase orders daily (approve/reject) based on sourcing business processes and requirements
Answer email queries related to operations
Provide report of activities done individually to the team leader monthly.
Attend team meetings on a periodic basis for goal planning and compliance to account processes and requirements
Practice the Quality Guidelines accordingly when handling inbound calls to meet the average call acceptance that required
Process and complete all assigned offline tasks within the service level agreement.
Alert or reach out to supervisors any training opportunities found, discrepancies as to work procedures, or infrastructure malfunctions that...
LKS West Instruments Sdn Bhd
Shah Alam, Selangor, Malaysia
Prefer Male candidate
- Billing, distribution and filling arrangement
- Customer Support
- Handling in/out stock
- Handling customer calls enquiry, do quotation and marketing
Job Type: Full-time
02 Nov, 2020
Full time
Prefer Male candidate
- Billing, distribution and filling arrangement
- Customer Support
- Handling in/out stock
- Handling customer calls enquiry, do quotation and marketing
Job Type: Full-time
