151 Customer Service jobs

岗位职责 - 通过电子邮件，聊天应用程序 (Live Chat)，社交媒体或任何其他在线语言平台 专业处理大量客户咨询，并提供技术问题解决方案 - 提供卓越的客户服务并管理客户的需求，以优化顾客的用户体验 - 提供高质量的服务，尽可能在第一次联系客户时解决其问题与询问并且提高客户满意度 - 与团队领导和经理沟通以 持续识别工作流程与改进

Responsibilities: • Provide general administrative support. • Organize and maintain file and records. • Perform clerical duties, email and manage customer. • Manage daily office administration. • Maintain proper filing and records. • To assist on operation task. • To perform any other duties assigned by management from time to time .

Internship Position (Retail Operations) at Genting Awana Skyway | Genting Skytropolis. Trainees will have the opportunity to learn on: How to Initiate guest interaction and convincing them to purchase the company’s product and service; Operate the camera settings and exposures in order to capture the best guest experiences; Learn how the organization and site run their daily operations; How to effectively communicate and develop their skills in listening, convincing and confidence; Learn on how the processing of images take place. Discussing with the team on how to solve the technical problems, checking for quality and dealing with client’s concerns; It is a mentorship opportunities for the student to absorb the knowledge and experience from the organization staff.

Internship Position (Retail Operations) at Adventure Waterpark Desaru Coast. Trainees will have the opportunity to learn on: How to Initiate guest interaction and convincing them to purchase the company’s product and service; Operate the camera settings and exposures in order to capture the best guest experiences; Learn how the organization and site run their daily operations; How to effectively communicate and develop their skills in listening, convincing and confidence; Learn on how the processing of images take place. Discussing with the team on how to solve the technical problems, checking for quality and dealing with client’s concerns; It is a mentorship opportunities for the student to absorb the knowledge and experience from the organization staff.

Internship Position (Retail Operations) at Penang Komtar or Penang Hill. Trainees will have the opportunity to learn on: How to Initiate guest interaction and convincing them to purchase the company’s product and service; Operate the camera settings and exposures in order to capture the best guest experiences; Learn how the organization and site run their daily operations; How to effectively communicate and develop their skills in listening, convincing and confidence; Learn on how the processing of images take place. Discussing with the team on how to solve the technical problems, checking for quality and dealing with client’s concerns; It is a mentorship opportunities for the student to absorb the knowledge and experience from the organization staff.

Internship Position (Retail Operations) at KLCC Aquaria | Petronas KLCC | Petrosains KLCC. Trainees will have the opportunity to learn on: How to Initiate guest interaction and convincing them to purchase the company’s product and service; Operate the camera settings and exposures in order to capture the best guest experiences; Learn how the organization and site run their daily operations; How to effectively communicate and develop their skills in listening, convincing and confidence; Learn on how the processing of images take place. Discussing with the team on how to solve the technical problems, checking for quality and dealing with client’s concerns; It is a mentorship opportunities for the student to absorb the knowledge and experience from the organization staff.

Internship Position (Retail Operations) at KL Tower Trainees will have the opportunity to learn on: How to Initiate guest interaction and convincing them to purchase the company’s product and service; Operate the camera settings and exposures in order to capture the best guest experiences; Learn how the organization and site run their daily operations; How to effectively communicate and develop their skills in listening, convincing and confidence; Learn on how the processing of images take place. Discussing with the team on how to solve the technical problems, checking for quality and dealing with client’s concerns; It is a mentorship opportunities for the student to absorb the knowledge and experience from the organization staff.

Responding to all inquiries from walk-in, email, online and phone Follow up the order from quote to invoice Maintained and build business relationship with clients To handle warranty/complaint issues Ad-Hoc task  

Responsibilities: Collaborate with various business divisions in their daily business practices e.g. client meetings, onboarding new clients, operations, etc. Interact with clients and prospective clients, anticipate their needs and follow through with exceptional service Work with our Business Development Team to enhance our company operational workflow Manage the matching of clients and faciliate the scheduling of dates Facilitate enquiries from clients as well as assist in other administrative and adhoc duties Approaching and meeting members to introduce our services. Create, maintain and update the database of customers with complete information and emails. Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

Customer Services Executive Industry - Travel and Tourism Salary Offered - RM2500 - RM3500 KLCC SOHO Allowance such as shift allowance, KPI, and also have commission if manage to up sell the company product Singapore based Company with 13 months’ salary Job Descriptions Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

-To provide professional advice to clients and create financial stability and security -Proactively manage and create long term customer relationship with customers by providing high standard of services -To build your own career in financial planning, we provide you an excellent platform to allow you to become your own boss in financial business

Handle golfing events and ensure they run smoothly. Take care team of Starter and Marshal attendants. Provide assistance during golf tournaments and to run the golf event independently. Assists on general golfing enquiries, feedbacks and handicapping queries. Ensure the smooth execution of day to day golf course operations. Ensure Starter and Marshal attendants are briefed on day to day operations. Performs other duties as assigned or required by the management.

Japanese Team Leader (Native) チームリーダー職】カスタマーサポートの品質管理 Selangor JOB DESCRIPTION • To ensure desired customer delight by providing satisfactory response to customer interaction. • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. • Evolve more effective work process for improving customer interactions. • Constantly monitor & review performance metrics for achievement of objective. • Contribute inputs towards sales & marketing plans. • To interface with respective work centre for resolution of complaints. • Manage resolution of billing queries /Issues. • To track & ensure closure of complaints. • To effectively manage Contact Centre operations for constant performance achievements. • Identify relevant training needs of agents & ensure effective implementation. • Effectively manage shift operations. • Interface with IT/HR/ Training/Quality. • Collate data & generate MIS report. ATTITUDE • Positive • Customer-centric • Fast paced and prompt • Achievement oriented • Energetic and Enthusiastic SKILLS • Spoken Communication skills • English Language skills • Proficient in MS Office & Computer skills • Probing skills • Analytical skills • Influencing skills • Interpersonal skills • Leadership qualities • Problem Solving skills • Counselling skills

Manager / Assistant Manager (Sales) Location -   Pusat Perdagangan One Puchong,  Off Jalan Puchong, Salary offered – RM 4000 – RM 7000 Industry:   Largest manufacturer of thermocouples (temperature sensors) and electric heating elements based in Malaysia Responsibilities: Oversee and implement sales and marketing strategies of business unit with the objectives of achieving sales target and providing high levels of customer satisfaction to continuously position the business unit as the market leader. Strategies and drive sales-related strategies and tactics in order to achieve profitability projections of the business unit Analyse, prepare, present and review the product marketing plan Plan and lead new product launches, develop strategies and campaigns which included deliver product briefings, monitor and review post launch data to ensure the product meets the overall sales and marketing plan

*Responsible for overall quality system in HR department. *Educate, train, monitor, problem-solve, and ensure company HR policy is followed across all employees, managers, and executives. *Sourcing candidates via recruitment agencies and job online advertisement. *Screening the candidates by resume shortlisting, phone interview and personal interviews with coordination with the concerned departments & background verification of the shortlisted candidates. *Conduct orientation program and briefing to new employee. *Organising training sessions or trainings for employees ensuring they are fully equipped to be able to perform their duties. *Including directing and overseeing the hiring, training, and dismissal processes and administering and monitoring benefit programs.

Our client is an European multinational company is a global leader in the manufacturing of engineered precision products used in conveyor, material handling and factory automation systems in Malaysia. They are currently looking for the right candidate to fill the following position to support its Thai sales team.   INTERNAL SALES SUPPORT COORDINATOR   (Thai Speaking) (Based in Shah Alam, Selangor)   Responsibilities Internal Sales Support Handle telephone enquiries from customers and action promptly Maintain a day book to record and manage the processing of enquiries, orders and quotation follow up Provide high level of administration and sales support to Sales staff and customers, including stores duties from time to time. Submit request from factories through enquiry system Prepare quotations for customers Update quotation status on the system Key in orders and email order acknowledgments to customers Prepare PO to factories for the customers’ orders Work closely with factories to monitor delivery status of orders Handle shipment of goods to customers Ensure goods are accurately deliver to customers – quality and quantity of goods are checked. Provide sales administration support including regularly reviewing outstanding orders report, outstanding purchase orders report, expedite and source stock for back orders and notify customers of delivery status Maintain accurate and up to date customer data relating to territory in the Company’s CRM system as directed Record lost sales opportunities Purchase stock and non-stock items to support sales orders within approved authority level Purchasing/Inventory Purchase stock and non-stock items to support sales orders within approved authority level Suggest purchasing recommendations for stock Health, Safety & Environment Behave in a manner that doesn’t compromise on safety and assist other team members to do the same. Contribute to improving safety in the area. Contribute to maintaining a high standard of 5S and housekeeping. Comply with all OH&S requirements, policies, and procedures and display a high level of safety awareness and focus.  General Continually seek cost reductions and continuous improvement opportunities. Work in a consultative manner with other staff and encourage and facilitate teamwork. Display a high level of personal integrity and business ethics and comply with the Company's Values Statement (which may be varied from time to time). Provide a high level of service to both internal and external customers. Protect Company assets. Follow Company Policies and directions.  

To be the contact person for customers engaging with the company for any issues, feedback and support. Can suggest information about product and service with the intention of ensuring customer gets highest level of satisfaction upon engagement. What you will do: 1. Manage incoming calls and at times make outgoing calls as well 2. Manage online inventory, publish inventory and update inventory on time via confirmation with golf club 3. Convinces potential customers by answering product and service questions 4. Identify and assess customers’ needs to achieve satisfaction 5. Resolve customer complaints via phone, email, mail or social media 6. Build sustainable relationships and trust with customer through open and interactive communication 7. Provide regular report to the management team on customer issues and feedback 8. Ability to work individually and in a team environment What you will need: 1. Ability to remain professional and courteous with customers always 2. Excellent verbal and written communication skills 3. Good at problem analysis and problem-solving 4. Ability to multi-task, prioritize, and manage time effectively

- to assist the general administration of the office - to assist in receiving documents from postman / courier company/ dispatch - to prepare and post all types of letters - to assist in answering phone calls  -to assist in any other incidental matters as instructed

JOB VACANCY POSITION - EVENT EXECUTIVE LOCATION - SECTION 32 SHAH ALAM SALARY - RM 3000-3500 Responsibilities: To assist HOD in planning and structuring the marketing promotional plan / annual events planning To create strategy and concept proposal for product positioning and marketing related events To deliver product talk To coordinate with product department in designing promotion mechanisms to meet sales performance target To build good relationship with market leaders and monitor their sales performance To continue to receive feedback from market To keep track on the documentation for all relevant marketing SOP, policies & ISO procedures To assist HOD in monitoring the progress of marketing department Requirements: Candidates with Diploma Marketing, etc At least 3-5 year(s) of working experience in related field is required for this position Posses planning, organizing and problem solving skills Relevant experience in event management will be an added advantage Own transport and able to travel outstations Experienced in public speaking If you have the experience above, kindly email your resume to agensi.sue@gmail.com Regards AGENSI PEKERJAAN NS SHUE.

• 及时处理并跟进客户有关咨询。 • 提供优秀的客户服务。 • 与在线客户建立良好关系及保守机密信息。 • 协助部门的日常运营管理。 • 处理客户报告并验证客户记录，以确保没有错误信息。 • Handle and follow up with customers in a timely manner. • Provide excellent customer service. • Establish good relationships with online customers and keep confidential information. • Assist in the day-to-day operations management of the department. • Process customer reports and verify customer records to ensure there are no error messages.