182 Customer Service jobs

A new  start up based in Kuala Lumpur offering work from  home opportunity for experienced customer service executive.  Responsible for supporting the Customer Service organisation to ensure services are delivered to meet customer business needs and expectations.  Receives and responds to customer problems, issues, and requests.  Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.  Provides first level support for resolution of customer incidents.  Combines demonstrated technical skills with exceptional customer service in daily responsibilities.  Job is performed with general or minimum supervision.

The company: Fast growing internet company with offices in Brisbane, San Francisco, Ho Chi Minh City and Kuala Lumpur. Great product, leading innovation worldwide in the online learning space. Serving clients of all sizes, from small businesses to large enterprises to government, in Malaysia and across the globe. Strong internet-age company culture that rewards initiative, love for learning and passion for customer service. Work with very smart people and have access to all levels of the company while making the world a better place. Position Responsibilities: Provide client assistance and support online and also in person during training workshops around Malaysia. Answer and solve technical support enquiries in person, via phone, online chat, and email (in English and Bahasa Malaysia) Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools. Educate and assist clients in performing tasks in our online LMS system Produce reports on weekly and monthly basis, utilizing web reporting systems and MS Excel. Liaise with higher level support and technical staff in Kuala Lumpur, Australia and internationally Answer product and sales enquires via online chat Assist other colleagues with data aggregation, research, entry and other tasks Perform whatever is necessary to make our clients succeed in what they need. Live, breathe and champion the company values and culture.

The company: Fast growing internet company with offices in Brisbane, San Francisco, Ho Chi Minh City and Kuala Lumpur. Great product, leading innovation worldwide in the online learning space. Serving clients of all sizes, from small businesses to large enterprises to government, in Malaysia and across the globe. Strong internet-age company culture that rewards initiative, love for learning and passion for customer service. Work with very smart people and have access to all levels of the company while making the world a better place. Position Responsibilities: Lead a small team of Customer Service Consultants to provide client assistance and support online and also in person during training workshops around Malaysia. Answer and solve technical support enquiries in person, via phone, online chat, and email (in English and Bahasa Malaysia) Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools. Educate and assist clients in performing tasks in our online LMS system Produce reports on weekly and monthly basis, utilizing web reporting systems and MS Excel. Liaise with higher level support and technical staff in Kuala Lumpur, Australia and internationally Answer product and sales enquires via online chat Assist other colleagues with data aggregation, research, entry and other tasks Perform whatever is necessary to make our clients succeed in what they need. Live, breathe and champion the company values and culture.

    Contacting individual/businesses by telephone to promote products or services     Delivering scripted sales pitch to the customers     Explaining the products or services to customers over the phone     Handling customers' enquiries

Interact with customers via telephone to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Able to resolve the calls within the agreed SLA (Service Level Agreement) Carry out targets and KPI's assigned by team leaders.

Handling Inbound Calls, Live chat support  Meet KPI 

Interact with customers via telephone to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Able to resolve the calls within the agreed SLA (Service Level Agreement) Carry out targets and KPI's assigned by team leaders.

Provide administrative support to the operational teams Assist and support immediate superior for daily operation, inventory management and administration To undertake any ad-hoc assignments as and when required

Job Summary Responsible for performing clerical and administrative duties in an office setting. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies. Primary responsibilities Answer phones and greet clients warmly. Assist in filing duties. Perform basic bookkeeping duties. Compile financial records. Perform stenography and dictation. Reroute calls to appropriate people. Answer inquiries about company. Help organize office activities. Prepare coffee or get water for staff. Insert bills in envelopes and mail. Hang up company policies around the office. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Retrieve files for personnel. Take and deliver messages. Sort and distribute incoming mail. Fix malfunctioning office equipment. Count or measure mail. Handle travel arrangements and expense reports for staff. Schedule meetings and conference rooms. CAll IT for computer assistance. Post work schedules. Perform data entry. Prepare payroll checks. Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid. Proven experience as  office clerk  or other clerical position Familiarity with office procedures and basic accounting principles Working knowledge of office devices and processes Very good knowledge of MS Office Excellent communication skills Very good organizational and multi-tasking abilities High school diploma

Be attentive to customers’ needs. Give information about the features, quality and availability of different products. Help customers find products they are looking for in the shop. When necessary, be able to give in-depth technical advice about products. Handle the payment for any purchases. Arrange orders and deliveries of stock for customers. Advise the customer of information relating to their purchase, such as its warranty or how to look after it. Make the customer aware of any special offers. Make sure that all stock is on display. Be aware of what all the customers in the shop are doing, to guard against shoplifting. QUALIFICATIONS There are no formal minimum entry requirements for a sales assistant. You should be able to show a good degree of numeracy and literacy.

Be attentive to customers’ needs. Give information about the features, quality and availability of different products. Help customers find products they are looking for in the shop. When necessary, be able to give in-depth technical advice about products. Handle the payment for any purchases. Arrange orders and deliveries of stock for customers. Advise the customer of information relating to their purchase, such as its warranty or how to look after it. Make the customer aware of any special offers. Make sure that all stock is on display. Be aware of what all the customers in the shop are doing, to guard against shoplifting. QUALIFICATIONS There are no formal minimum entry requirements for a sales assistant. You should be able to show a good degree of numeracy and literacy.

Responsibilities:   Be the main contact point between Appxplore and game developers. Work with external/internal developer for operation review, plan and execution. Monitor and analyze operation activities. Responsible for overall game marketing and performance. Test new products to provide constructive feedback. Interact and support players on email and Facebook.

Engaging with customers through calls and emails with proper and fast response.

Coordinate and handle pricing matters. Manage trade routes & agents. Plan & Monitor equipment.

During the internship program, you will be exposed to:- Hands on in handling of incoming calls and enquiries from customers. Making outbound calls to customers. Ability to handle objections and rejections well. Assist in data entry into system. Helping in support tasks for the team.

General Admin Role: Responsible for daily general admin duties including data entry & filing of documents. In charge of office equipment & facilities maintenance. Order and monitor office and showroom stationery on a monthly basis. Serves as a backup for Accounts, Sales Admin and Purchasing if required. Other ad-hoc duties assigned by Management.   Purchasing role: Request quotation from local/overseas suppliers.  Issue Purchase Orders to local/overseas suppliers when directed by Management. Negotiate with local/overseas suppliers on price, delivery date, terms of payment and quantity. Arrange, expedite and monitor timely delivery with freight forwarders from suppliers to warehouse. Liaise and follow up status with suppliers, custom officers, forwarding agents to resolve custom clearance matters for incoming delivery/shipment. Verify documents from shipping and forwarding agents, transporters, government authorities for payment purpose. Forecast future orders based on historical purchase.  Update Management weekly on purchasing report. Compile & record freight charges & update Management weekly. Maintain accurate record of Suppliers’ data including suppliers’ names & contact numbers, payment terms, delivery lead time, production time & ordering windows. Propose, develop, implement cost reduction strategies for better pricing and shipping charges and improved procurement process. Assist Store Department to check inventory level in warehouse on a periodical basis. Generate barcodes and seriel numbers for new goods received. Sales Admin role: Process purchase orders received from local/overseas customers. Prepare and issue invoices and delivery orders to Dealers for purchase orders received. Issue credit notes to Dealers whenever required. Record & compile courier charges accurately for all Dealers. Support Sales Team on all sales related matters. Monitor debtor aging & help Sales Team chase collection of payment every month. Assist customers on quotations and product enquiries. Submit to Management monthly sales report by Dealers and collection report for Sales Department. Submit to Management weekly report on invoice issues, credit notes issued, consignment issued & courier charges issued. Update Sales Team sales target vs actual sales every week.  Maintain accurate record of customer data & Dealers data including contact names & numbers, credit terms, discount rates offered. Check and reconcile daily cash sales.  

Our client, Incorporated in 1997 has used its local expertise to cross international waters and serve an ever expanding global market. Our client is a Group of Companies that with IATA accredited cargo agent as well as appointed cargo sales agent (CSA) for MAS, Air Asia, Lufthansa, Gulf Air, Saudi Air, and Thai International. Our client Companies has established numerous local and regional branches to serve the growing market. Currently in the expansion and seeking for talents to join the organization. Position : Customer Service Executive ( Bukit Tinggi, Klang )   Responsibilities Attend to phone & email inquiries. Handle quotation, shipment arrangement, invoices and billing processing with customers and suppliers. Liaise with vendors and customers on shipment arrangement. Full support in related daily administrative job function. Any other tasks assigned by management / company from time to time.

Ensuring good knowledge about menu, sets and any other special food & beverage promotions. Taking orders and making sure that all the other orders are being served on time and are in order. Thorough knowledge of the preparation, recipes and prices. Ability in setting up table with appropriate mise-en-place and cutleries. Portraying professional image and to maintain friendly attitude in serving guests. Knowledge of operating Micros-Fidelio database system Handling minor complaints of guest and redirecting to senior. Ensuring all guests are well taken care off. Ensuring the cleanliness of the whole outlets To be responsible for all payments made in the station and to check before surrendering them to Cashiers. To foster healthy team work in ensuring smooth operations. To perform any other as assigned from time to time.

Manage, organize and ensure the smooth running of your section of the kitchen. To maintain a good working relationship with all colleagues and other departments. To report daily to the Chef de Cuisine / Sous Chef and cooperate with other members of the Kitchen Team. To prepare daily mis en place, according to work lists or verbal instructions given by the Chef de Cuisine / Sous Chef. Follow verbal instructions given by the Chef de Cuisine / Sous Chef at all times. Ensures that all acquired items are ready to go, well before service. Takes a professional interest in constantly maintaining a high standard of food preparation by checking food for taste, temperature and visual appeal. Ensures all dishes are uniform in content, taste, presentation and established portion sizes are adhered to. Ensures that goods and food items are stored in the correct manner, which prevents contamination and minimizes food spoilage. To maintain an organized, clean and hygienic work area. To ensure that fridges, storage and working areas are cleaned and maintained, ensuring that chemicals are used according to manufacturer’s instructions and with minimum wastage. Leaves the work area clean and organized; then hands over to incoming shift workers. Reports any equipment malfunctioning and problems to the Sous Chef. Makes every attempt to prevent any damage, breakage, theft or loss of Resort property. Assist in reducing the overall food cost within given guidelines as well as other kitchen related expenses by controlling requisitions and maintaining adequate stock levels. Makes suggestions to the Executive Chef and Chef de Cuisine concerning improvement’s which lead to a higher guest satisfaction and overall departmental profit. Reports to the Chef de Cuisine for correct disciplinary action to be taken against staff, to professionally maintain a high level of staff moral and discipline. Informs and consults the Chef de Cuisine of any problems, discrepancies and happenings with the kitchen operation. To order items from the stores or production rooms and double check the requisitions, must do a physical check of the kitchen stock. All requisitions must be filled out the day before issuing; must be signed by the Chef de Cuisine. To report for duty punctually, wearing the correct uniform, nametag and neat grooming. Be fully conversant with health & safety, fire & emergency procedures. Maintain a high standard of personal hygiene, dress, uniform and body language. Be polite and professional in any situation where the image of the Resort is represented. To use and store kitchen equipment according to departmental procedure and/or manufacturer’s instructions, and in a manner which ensures minimum breakage and loss. To attend all scheduled training, even if this falls outside of regular working hours.

Responsible to collate, generate and analyze the required member & information in planning/development of the membership retention and loyalty programs Monitor and analyze churn in order to understand member issues, concerns and expectations to reduce churn, enhance customer experiences and improve their satisfaction levels Plan, coordinate and execute retention and/or loyalty programs to retain and improve customer relationship Ensure proper and timely completion/delivery of all point-of-sales and online related collaterals or correspondences prior to execution of the program Assist in monitoring, generating and preparing the relevant reports to assess the programs& performance Monitor and report competitive retention and loyalty promotions and activities Execute membership programs utilizing channels such as SMS, email and etc. Undertake other duties as and when assigned.

Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution Identifying, assessing customers’ needs and build sustainable relationships of trust through interactive communication Responsible for daily administration duties for the Company and comply with SOP to ensure smooth running of daily operation. Support and follow up proactively on each assigned case to meet the Service Level Agreement Coordinate and implement office systems and procedures To undertake any ad-hoc assignments as and when required

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

We are looking MALAY FULL TIME About us : GoFull is the first modern Korean Fusion food restaurant in Hong Kong created by HongKongers and now, opened its first outlet in Malaysia.  *Pork Free*

The candidate is responsible for the day to day customer service role dealing with customers, vendors and other BDP personnel located in offices/branches worldwide. The candidate is also required to perform administrative and documentation functions. Continuously improve on the existing business process and work closely with the immediate superior to ensure long-term success of the Company. Coordination with vendors and customers on shipment progress and delivery. Preparation of shipping documents e.g. bill of lading, COO, Arrival Notice, Pre-alert, invoice etc.

Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative target

- Responsible for the shipping planning - Take order for the shipping booking - Receive all incoming calls, make telephone contacts - Handle customers' inquires, requests, complaints - Arrange delivery and arrange with cheque release &others - Perform cost,prepare billing invoice,prepare report and document sorting

~Assist Marketing personnel on daily operation job ~Quotation preparation ~dealing with transporter & customer on shipment follow up ~Assist in sales report ~Prepare Invoice for key account ~payment followup with key account

Responsibilities: To handle inbound calls from all customers with high level quality and efficiency.   Key focus areas include working closely with internal teams in: Handle inbound calls while providing accurate and quality service in answering enquiries related to sales, registrations activations and others Accurately capture interactions, registrations and leads received in CRM, webmail & portal Upsell and cross sell MYOB products and services Handle emails and faxes during peak within CS team Key attributes required: Excellent written and spoken English Ability to multi task Proficient in computer software/s and/or programming languages. Ability to multi task Driven and able to perform under pressure Resourceful and highly independent Ability to work in a team KPIs will be measured monthly and quarterly which include: Ability to keep up to SLA Quality audits and measures Sales target

The Special Event Crew members will be full-time. Work is dependent upon event schedule. The crew is responsible for the on-site execution of special events.

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

Welcome customers by greeting them and assessing customers' needs Be passionate to share product information and provide exceptional customer service to every customers Explain, provide appropriate recommendation and perform demonstration on the features of the products to the customers Achieve sales target as expected Perform daily operation tasks such as sales report, stock take, etc

The Special Event Crew members will be full-time. The crew is responsible for the on-site execution of special events in Klang Valley (Petaling Jaya/Shah Alam).

Databank management Promotions of trade fairs and advertisements Any other ad-hoc projects that may crop up in the course of handling a particular task Hong Kong - Malaysia Business Association (HKMBA)-related matters

Processing new sales leads Create and maintain business relationships with existing and potential customers Managing the correspondence between the sales team and their clients Build relationships with customers Providing data and reports to help the sales team Answering phone calls and scheduling diaries 处理新的销售线索 创建和维护现有和潜在客户的业务关系 管理销售团队与客户之间的通信 与客户建立友好的关系 提供数据和报告来帮助销售团队 接听电话和安排销售日记

Preparation of sales proposal and presentation Perform sales (introduce company courses and seminars) to prospects & clients Perform cold calling to prospects, setting appointments and perform client visits Create, manage and follow up on sales leads, referrals and make regular sales calls to existing and potential clients Pro-active in achieving company's sales targets given Build and strengthen good rapports with clients To attend to clients' feedback, inquiries and complaints Formulate & execute sales campaigns and exhibitions when required Work with colleagues to execute sales plan and achieve sales target

Perform cold/warmth calls to generate sales appointments, consult prospective clients by understanding their needs. Achieve daily and weekly sales target set for calls, emails, and follow up. Compile and update the most recent information regarding client's preference and needs, on daily and weekly basis. Maintain customer relationship, and maintaining high level of prospect services and support

Achieving stretched targets in a result-focused environment. Preparing pre-sales proposals for prospective clients. Identifying potential customers and new business opportunities. Making inspiring sales presentations by creating a dream. Handling objections and resolving member/ customer conflicts. Building and maintaining strong client relationship and high level of customer service. Being updated on new products and services.

Responsibilities: Manage setup and on-boarding of properties onto the iResidenz platform. Carry out administrative work related to this role. Provide customer service and technical support. Conduct on-site and off-site training when required. Produce documentation and reports required by Management in a timely manner.

Bachelors Degree or Professional Certification in related field. At least 1 years of experience in handling HR and Finance. Excellent communication skills. Ability to start immediately will be an advantage.

Ensure highest standard of service delivery on personalize phone service to the customers. Identifies and handles customer’s inquiries completely and accurately. Resolved customer complaints and problems to the satisfaction of the customers. Uses customer service skills to optimize the opportunity of each customer contact. Educates the customer about the Bank's products and services and directs them toward available resources for self-help. Keep abreast with current issues in the banking environment and competitors innovations.  Provides constant feedback from customers to improve Call center service delivery.