PARKROYAL Penang Resort
Batu Ferringhi, Penang, Malaysia
Responsibilities:
Maintain professional standard in grooming and customer service.
Build and maintain professional relationships with existing and new clients.
Professionally represent the hotel to the public.
Carry out beauty treatments with care and follow company's standard.
Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure.
Promote and sell products suitable for client's needs.
Be updated with all spa promotions.
Give excellent and personalized customer service while handling treatments and consultations.
Maintain hygiene and equipment and sample inventory of products.
Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level
Acknowledge and respond to customer enquiries, needs, and expectations.