10 Hospitality-Hotel jobs

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29 Nov, 2022
Full time
Technician
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
 Perform all routine preventive maintenance curative maintenance.  Maintain and tidy plant rooms Attend to all type of repairs and maintenance work in the hotel premises ,including any new additions/extensions to the Hotel or any other properties maintained by the Hotel Repair and maintain guest room facilities ,lights ,furniture and equipment . Assist with implementation of the hotel`s preventative maintenance system and repair log system  Prioritize  work in line with guest request and management    Inform superior of the status of repairs and pending cost and indicate when it would be reasonable to consider replacement  Record daily service work ,including maintaining individual replacement cost along with time/task labour hours cost.   Establish and maintain proper parts inventory level  Conduct and/or participate in staff meeting regarding proper operating and maintenance practices of equipment...
29 Nov, 2022
Full time
Reservation Supervisor
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Supervise the taking of reservations and operate systems in accordance with Melia standards. Initials, reviews and checks all reservations accepted by reservation agents. Make sure all reservations received are correctly input into the system without delay. Ensure accurate advance booking count and forecasting is carried out. Manage group blocks to ensure accuracy of business on the books. Ensure all refused business is recorded with reasons of refusal. Ensure the department operates with a sales attitude and all personnel are aware of Sales opportunities within the hotel which will assist with the maximization of revenue. Ensure all activities and traces are followed up on in a timely manner and results of such recorded. Update and maintain of guest history and collecting market information. Responsible for an up to date clear filing system. Update selling scripts when of benefit to ensure user friendliness and maximization of key...
29 Nov, 2022
Full time
Front Desk Agent
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Ensure all payment is collected from room guests to avoid loss of revenue. To do up selling and adhere to hotel credit policy. To ensure all cash payment are posted immediately. Responsible for cashiering float and ensure the float is in tact at all times. To keep up-to-date knowledge on all Melia Hotels International (MHI) corporate programs, promotions and sales and marketing activities throughout all hotel departments and actively sell and promote as appropriate. To keep up-to-date service and product knowledge on MHI group brand. Maintains good public relations when in contact with guests and tour-guides.  Well aware of rooms benefit and facilities in order to promote to guests. Check In and check out guests with high level of courtesy and efficient service. Assign rooms daily for guest arrival according to the guest requests. Liaise with Housekeeping and Room Service for fruits basket and amenities. Print management report...
29 Nov, 2022
Full time
Reservation Agent
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1.       Sell the MHI products and services using up-selling and suggestive selling techniques. 2.       Maintain a high level of product and service knowledge about all MHI Hotels in your region. 3.       Prepare and execute action plans which increase reservation sales and associated business. 4.       Record and process reservations made by phone/fax/email. 5.       Accept wait list reservations. 6.       Process amendments to reservations such as extensions, early departures, etc. 7.       Manage “no show” reservations by investigation and recording of same. 8.       Record special billing arrangements for groups and conventions. 9.       Maintain knowledge of special rates/ offers/ promotions. 10.   Monitor reservation levels and inform Managers of current and future occupancy rates. 11.   Prepare reports as requested. 12.   Upselling hotel all products at any time. 13.   Well know competitor hotel...
29 Nov, 2022
Full time
Credit Officer
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Monitor collection and legal cases Prepare reminder letters for all overdue accounts Process all payment received and post and clear transactions in the system Follow-up on delinquent cheques and monitor the accounts related thereto Check all the supporting bills and documents are in order and make a photocopy for records Prepare all the invoices and bills with statement to send out on a timely and accurate basis Review high balance report and monitor closely Recommend writing off of uncollectible accounts, after all efforts have failed Identify refunds and raise cheque requisitions Reconcile accounts and follow-up with debtors closely Attend to guests queries or accounts disputes Handling travel agents commissions payable Prepare all necessary reports in regard to accounts receivable Report to Finance Manager any unfavorable information received affecting a customer’s credit standing so that appropriate actions may be taken...
29 Nov, 2022
Full time
General Cashier cum Paymaster
INNSiDE by Melia Kuala Lumpur Kuala Lumpur
Establishes an efficient management payroll system for staff. Prepares monthly payroll reports, distributes payroll slip to staff and prepares payroll for daily workers.   Support and participate in environmental, energy saving and social program inside & outside the property. Daily collection of remittance envelope of room, food and beverage from the drop safe at Front Office. Checking the daily sales collections in the envelope against computer generated cash report summary. Deposits cash sales and collections with the Bank, ensures all receipt are deposited daily. Maintains adequate supply of change for cashiers. Keep custody of petty cash fund and pays petty cash disbursements and prepares monthly petty cash record. Working with Income Audit, checking all float totals regularly and keeping control on registers in Outlets.   Sees to it that policies and procedures contained in the operations manual are observed . Perform any other...
29 Nov, 2022
Full time
Bellman
INNSiDE by Melia Kuala Lumpur Kuala Lumpur
Financial Responsibilities 1.      Avoids misplacement and loss of guest luggage, parcels and mails. 2.      Handles hotel assets with professionalism and care so as to avoid damage and unnecessary replacement of such. 3.      Parks guest’s car with utmost care so as to avoid damage to a guest’s property. Sales and Marketing Responsibilities To keep up-to-date knowledge on all Melia Hotels International (MHI) corporate programs  promotions and sales and marketing activities throughout all hotel departments and actively sell and promote as appropriate. To keep up-to-date service and product knowledge on MHI group brand. 2.         Maintains good public relations when in contact with guests and tour-guides. 3.         Well aware of rooms benefit and facilities in order to promote to...
29 Nov, 2022
Full time
Duty Manager
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Financial Responsibilities To ensure internal controls established by the hotel management and approved by the General Manager or Resident Manager are maintained in a manner that prevents unreasonable losses in revenues and property. To maintain facilities and working tool in proper working condition allowing to optimize the lifespan of hotel resources. To participate and conduct on-going research on customer requirements, trends and buying practices and provide regular feedback to management to ensure correct business is being targeted. To maintain the issued cash flow at an appropriate and orderly manner to avoid discrepancies and losses. To have knowledge of the Hotel financial results and objectives.   Sales and Marketing Responsibilities To keep up-to-date knowledge on all Melia Hotels International (MHI) corporate programs, promotions and sales and marketing activities throughout all hotel departments and actively sell and promote...
29 Nov, 2022
Full time
Sales Coordinator
INNSiDE by Melia Kuala Lumpur Kuala Lumpur
1.    To assist Sales personnel for contract, proposal, group order and etc.  2.    Handle customer inquires in an efficient and effective manner.  3.    Conduct site inspection to potential customers and walk in enquires. 4.    Communicate booking information to operations department. 5.    Establish and maintain the proper filing system. 6.    Process all correspondence and Sales documentations accurately and efficiently. 7.    Prepares all sales documentations accurately and efficiently. 8.    Manage work flow Coordinate and communicate with other departments in an efficient manner. 9.    To assist in collecting information on competitor’s promotion and marketing activities. 10.    To follow up MICE groups/Tour groups on site arrangement. 11.    Close communication with Operations department. 12.    Follow up leads as assigned and directed by Senior Sales Manager. 13.    Perform any duties assigned by the Management deemed necessary. 
29 Nov, 2022
Full time
Sales Manager
INNSiDE by Melia Kuala Lumpur Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
To participate in the design of the annual business plan, helping the Director of Sales & Marketing, with a previous research, investigation and analysis of the market trends of their sales area. Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads. To assist DOSM/DOS in achieving monthly and year-end Budget and maximizing profits by securing business. Prepare the occupancy forecast in order to establish a correct price policy, adapted to the different potential customers (groups, key accounts, tour operators…), and with the approval of the General Manager. Provides marketing and sales information, statistics and reports for the General Manager and Head Office. Attend successfully the key accounts and maintain permanent contact with them, detecting the potential customers and accounts within the market...