Senheng Electric (KL) Sdn Bhd
44B, Jalan Pandan 3/2, Pandan Jaya, 55100 Kuala Lumpur, Malaysia
Responsibility
Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
Coordinate with internal departments and showrooms to resolves customer enquiries.
Ensure all the customer interactions are updated on a daily basis into internal database tracking system.
Extend recommendation for improvement in service process and service operation to achieve service excellence.