11 customer service jobs found in Kuala Lumpur

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Nov 21, 2025
Full time
Senior Customer Service Executive (Mandarin/Cantonese Speaker)
RM3,500 - RM4,500 monthly
ENVO BPO Services Sdn Bhd ENVO BPO Services Sdn Bhd, Level 2, Block D-2-36, Jalan Sungai Jernih 8/1, Seksyen 8, 46050 Petaling Jaya, Selangor
Team & Operations Management Lead and manage the daily operations of the assigned campaign. Ensure all KPIs set by Management are consistently met or exceeded. Assign tasks, set deadlines, and monitor progress. Plan and organize shift schedules for team members. Maintain adequate daily headcount and notify superiors if staffing is below required levels. Performance & Quality Control Monitor and review agent performance, including call evaluations. Motivate and coach agents to achieve targets, identifying training needs for underperformers. Recognize and reward high performance. Handle complaints, issues, and escalations promptly and professionally. Administrative & Communication Duties Communicate updates on products, services, procedures, and guidelines to the team. Report system issues (telephony/CRM systems) within 20 minutes to superiors and campaign representatives. Conduct interviews for agent positions when...
Dec 04, 2025
Full time
Executive, Digital Product
Brickfields Asia College Sdn Bhd VSQ2 Pj, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
Key Responsibilities 1. Helpline Operations & Support Manage the daily queue of incoming  Helpline tickets and digital enquiries , ensuring timely and accurate resolution according to service level agreements (SLAs). Act as the Tier 2 support, handling escalated customer support issues that require deeper knowledge of the digital platforms or problem-solving. Monitor service dashboards and generate basic reports on ticket volume, resolution time and common customer issues to identify trends. 2. Chatbot Platform & Agent Onboarding Maintain a high-level understanding of the AI Chatbot platform's architecture, dialogue flows, and knowledge base. Develop and maintain up-to-date training materials and operational guides for the chatbot platform. Conduct hands-on onboarding and training sessions for new Helpline agents, ensuring they are proficient in using the chatbot interface and escalation procedures. Serve as the internal...
Dec 03, 2025
Contract
Relationship Executive
Brickfields Asia College Sdn Bhd VSQ, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
1. Student Counselling & Programme Advisory   Provide professional counselling to prospective students and parents on available diploma, degree, and certificate programmes.   Explain entry requirements, programme structures, fees, scholarships, and career pathways.   Guide students in selecting suitable programmes based on their academic results and interests.   2. Recruitment & Enrolment Activities   Handle enquiries from walk-ins, calls, emails, WhatsApp, and social media.   Assist students with application, documentation, and admissions procedures.   Follow up promptly on leads to ensure smooth conversion into enrolments.   Work closely with the Admissions and Registrar’s Office to ensure accurate processing.   3. Sales & Target Achievement   Work towards monthly and annual recruitment targets set by...
Dec 03, 2025
Full time
Front Desk Assistant / Receptionist
RM1,700 - RM2,000 monthly
Kelab DiRaja Selangor (Royal Selangor Club) Jalan Raja, Kuala Lumpur City Centre, Kuala Lumpur
We’re looking for a warm, friendly, and customer-focused Front Desk Assistant to be the first point of contact for our members and guests. If you enjoy meeting people, have a pleasant personality, and can handle enquiries with confidence, we’d love to hear from you. What You’ll Do: Welcome and assist members and guests at the reception counter Answer calls and handle enquiries politely and efficiently Support membership-related tasks and basic admin work Coordinate bookings, members payment and assist with day-to-day front desk operations Work closely with the team to ensure smooth service at all times
Dec 09, 2025
Full time
Restaurant Supervisor
Elite Claw Sdn Bhd Ministry Of Crab Kuala Lumpur, TUAH 1895, Jalan Hang Tuah, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Supervisor will support the Restaurant Manager in overseeing daily operations at Ministry of Crab (MOC) Kuala Lumpur . This role is crucial in ensuring exceptional service standards, smooth shifts, and team coordination, especially in a fine dining environment. The Supervisor will be responsible for managing FOH staff during shifts, assisting with inventory management, and maintaining a high level of guest satisfaction. Key Responsibilities: Shift Management & Team Supervision Oversee FOH staff during assigned shifts, ensuring all team members meet MOC's service standards. Support in scheduling and delegating task, ensuring optimal staffing levels and efficient workflow. Train new FOH team members in customer service, MOC brand values, and restaurant protocol. Assist the Restaurant Manager in conducting regular performance reviews and coaching sessions. Guest Relation & Service Quality Greet and engage with guests, addressing...
Dec 08, 2025
Full time
Restaurant Hostess
RM2,800 - RM3,500 monthly
Elite Claw Sdn Bhd Ministry Of Crab Kuala Lumpur, TUAH 1895, Jalan Hang Tuah, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join the team at Ministry of Crab Kuala Lumpur , one of Asia’s most iconic dining destinations! We are looking for a warm, professional, and service-driven  Guest Relations Executive / Hostess  to be the face of our restaurant. Key Responsibilities : Welcome and seat guests with professionalism and warmth Manage reservations and table allocations to ensure smooth flow Represent the Ministry of Crab brand with pride and consistency Handle guest feedback and escalate concerns when necessary Maintain a pristine host station and guest-facing areas Accurately record guest reservations, preferences, and special requests Support daily reporting and assist the Restaurant Manager with admin tasks
Dec 05, 2025
Full time
Driver
SKRINE Bukit Damansara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsible for safely transporting passengers/ documents/ goods to various destinations within a certain timeframe. Conduct vehicle pre-trip inspections and perform basic support undertakings like refueling the cars and cleaning the interior of the car. Report any defects or malfunctions with the vehicle. Able to use “Waze/Google Maps” to determine the shortest route and adjust the route to avoid heavy traffic or road construction. Listen to traffic and weather reports to stay up to date on road conditions. Report to work at 8.00 am and shall perform overtime when necessary. Perform any other tasks as assigned by HOD/ Operations & Admin Manager.
Dec 12, 2025
Contract
Executive / Senior Executive, International Student Office (ISO)
Brickfields Asia College Sdn Bhd VSQ2 Pj, Menara BAC, Jalan Utara, Section 52, Petaling Jaya, Selangor, Malaysia
To support and oversee all processes related to international student affairs, including visa management, compliance, student support, and engagement, ensuring adherence to government regulations and institutional policies. This role acts as a key liaison between international students and immigration authorities, academic departments, and support services at the group level. Job Description 1. Student Pass Processing & Compliance Manage the application, renewal, and cancellation processes of Student Pass via EMGS and Immigration Department systems. Ensure timely submission of required documentation for student visa endorsements, extensions, special passes, and transfers. Liaise with EMGS and Immigration for updates, follow-ups, and issue resolution. Track and monitor visa expiry dates, passport submissions, and student pass approvals. 2. Documentation & Records Management Maintain accurate and up-to-date records of all international students...
Dec 09, 2025
Full time
Management Trainee
RM2,500 - RM4,000 monthly
Popomama Sdn Bhd PopoMama (Malaysia), Jalan 21/12, Sea Park, Petaling Jaya, Selangor, Malaysia
Management Trainee Are you a recent graduate with a desire to grow your career in a dynamic, mission-driven company? PopoMama is looking for enthusiastic and ambitious individuals to join us as Management Trainee.   What You’ll Experience Gain multi-faceted exposure to various aspects of our business, including Sales, Marketing, Management, Business Operations, and more. This rotational program is designed to provide you with a well-rounded experience and the skills needed to excel in a leadership role within PopoMama. ·       Sales: Learn how to drive sales growth, build strong customer relationships, and understand market dynamics ·       Marketing: Get hands-on experience in crafting and executing marketing campaigns across multiple channels, from digital to in-store, that resonate with our target audience ·       Management: Work closely with our leadership team to understand...
Dec 03, 2025
Full time
Clinic Assistant 诊所助理
Yong Kang Refresh Sdn Bhd Petaling Jaya, Selangor, Malaysia
Handling customer appointments, incoming calls, and registering new clients. Processing transactions on the computer system for checkouts. Providing excellent customer service and treatment recommendations to clients. Building relationships with existing and potential customers to maximize sales opportunities. Addressing customer issues and feedback. Offering professional consultations and assessing customer needs. Following up on treatment methods and product inquiries from customers 处理客户预约，来电和注册客户。 处理签出计算机系统上的事务。 为客户提供优质的客户服务和治疗建议。 与现有和新客户建立关系以最大程度地增加销售机会。 处理客户问题和反馈。 提供专业咨询和客户需求评估。 跟进有关客户的治疗方法和所购买产品的咨询。
Dec 08, 2025
Full time
Junior Sales Assistant
RM3,000 - RM5,000 monthly
Linexcom Sdn Bhd Jalan PJS 1/27, Taman Petaling Utama, Petaling Jaya, Selangor, Malaysia
We are seeking a detail-oriented and proactive IT Sales Admin to join our dynamic sales team. The IT Sales Admin will support the sales team by managing administrative tasks, coordinating sales activities, and ensuring smooth operations within the department. The ideal candidate will possess excellent organizational skills and the ability to communicate effectively in both English and Malay (Optional: Chinese). Key Responsibilities: Sales Support: Assist the sales team with administrative tasks such as preparing sales documents, proposals, and quotations. Maintain and update customer records, sales reports, and databases. Coordination and Communication: Coordinate meetings, appointments, and travel arrangements for the sales team. Communicate with clients to schedule appointments and follow up on sales inquiries. Order Processing: Process sales orders, track shipments, and ensure timely delivery of products. Handle customer...