Customer Service Executive

Job Description

• Respond to customer inquiries within the agreed response time
• Resolve customer inquiries through our support channels
• Provide relevant service recovery, support, and recommendations to customers
• Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
• Accurately record and escalate customers' feedback and bugs to relevant departments
• Perform room reservations (complimentary) at various hotel properties
• Perform booking cancellation
• Perform booking amendment (check-in, check out date/room type /hotel)
• Conduct campaign registration ( event / draw/ tournament)

Job Requirements

• Candidate must possess at least an SPM / Diploma or relevant certificate in any field
• Required language(s): Mandarin & English (can write in Mandarin is advantageous)
• Minimum 1-year experience in Customer Services field (call center is advantageous)
• Good presentation & negotiation skills with the ability to customize the product to customer needs
• Computer literate
• Positive working attitude and ability to work in a fast-paced and dynamic environment
• Independent, proactive and self-driven
• 5 days work & 2 days Off (Monday to Sunday) based on rotation