Assistant Outlet Manager

Job Summary

The Outlet Assistant Manager is responsible for supporting the daily operations of the outlet to ensure smooth service, customer satisfaction, staff supervision, and achievement of sales targets. The role includes assisting in team management, inventory control, operational compliance, and maintaining high service and hygiene standards.

Key Responsibilities

• Assist the Outlet Manager in overseeing daily outlet operations.
• Supervise and coordinate staff duties and shift schedules.
• Ensure excellent customer service and handle customer inquiries or complaints professionally.
• Monitor outlet cleanliness, hygiene, and compliance with company standards.
• Support recruitment, onboarding, and training of new staff.
• Monitor stock levels, inventory, and ordering of supplies.
• Assist in preparing daily sales reports and operational documentation.
• Ensure cash handling and POS transactions are accurate.
• Support implementation of promotional activities and sales strategies.
• Maintain teamwork and a positive working environment.
• Ensure all health, safety, and food handling regulations are followed.
• Step in to manage outlet operations during the absence of the Outlet Manager.

Requirements

• Diploma or Degree in Hospitality, Business Administration, or related field is an advantage.
• Minimum 1–3 years of experience in F&B, retail, or hospitality operations.
• Leadership and team management skills.
• Strong communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Good problem-solving and decision-making skills.
• Basic knowledge of inventory management and reporting.
• Flexible to work shifts, weekends, and public holidays.